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Customer reviews for Serta Home Theater Power Recliner, Assorted Colors for
Serta Home Theater Power Recliner, Assorted Colors
4.2 out of 5 stars
stars
1,187 ratings533 reviews
  1. 5 stars63% (744)
  2. 4 stars18% (211)
  3. 3 stars7% (84)
  4. 2 stars3% (41)
  5. 1 star9% (107)

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Showing 291-300 of 533 reviews
Sep 26, 2022
Reviewer name: BSC
1 out of 5 stars
1 out of 5 stars review

Poorly made garbage

Seat back is held together with 2 1/2" x 1/2" plywood. If you lay back and enjoy a movie you will snap the back of the chair Wow who designs this crap

Helpful?2SYPY0HFIELD13599463116
Apr 5, 2022
Reviewer name: Rob
2 out of 5 stars
2 out of 5 stars review

Terrible experience

Bought this chair, plugged it up and did not work. They sent replacement after 2 weeks. It came today, they left it in the street, 70 feet from my house and it weighs over 150 lbs and it is in the rain.

Helpful?2SYPY0HFIELD13599463116
reply from Serta Team

Hello Rob. We are very sorry about your experience. Please contact us at 1-888-240-1945 so we can get more information and assist you better. Thank you.

Jan 17, 2023
Reviewer name: Tori
1 out of 5 stars
1 out of 5 stars review

Broke while reclined

I bought the chair October 28,2022 ,delivered on November 4,2022...and today is Jan.16,2023 was reclined and back broke and fell backwards. I thought Serta was a good brand!

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Oh no! Please contact us at upholsteryservice@trueinnovations.com. We'll advise steps on how to open a warranty claim.

Oct 23, 2021
Reviewer name: Mel
5 out of 5 stars
5 out of 5 stars review

Question…

Is the chair easy to get into the door once delivered? Does it arrive in a box? I'm female with not much upper body strength…Curious if I'll need someone to help me. Thanks for any information!!

Helpful?2SYPY0HFIELD13599463116
Nov 2, 2021
Reviewer name: Marf4
5 out of 5 stars
5 out of 5 stars review

Love our Theater Chairs!

I bought two of these on Saturday and they were delivered at our door on Tuesday! Very easy set-up. I got the brown. Built in plugs and 3 USB ports!!! Very comfortable!

Helpful?2SYPY0HFIELD13599463116
May 23, 2024
Reviewer name: Ron S
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

WARNING ⚠️ CHAIR WILL NOT OPEN OR CLOSE W/O POWER

Chair WILL NOT WORK MANUALLY! You must plug it in to work. You cannot open it or close without power. They DO NOT WARN YOU OF THIS BEFORE PURCHASING. VERY DECEPTIVE. SO, YOU MUST PLACE THE CHAIR NEAR AN OUTLET OR SEE UNSIGHTLY CORD ACROSS TGE ROOM.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at upholsteryservice@trueinnovations.com, or call 1-800-318-9669.

Dec 31, 2022
Reviewer name: Tracee
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Missing cup holders

This chair is a fantastic price and it seems study. The only complaint we have is the cup holders are completely missing. The only thing in its place is some flimsy mesh material. Very disappointing.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Hi! We apologize for the issue! Please contact us at upholsteryservice@trueinnovations.com and/or call in at 1-800-318-9669 and we can advise steps on how to open a warranty claim.

Jan 14, 2023
Reviewer name: Tim
1 out of 5 stars
1 out of 5 stars review

the chair is not comfortable

The chair is not comfortable and the amount of noise it makes while operating the reclining mechanism is horrible. The chair takes way to long to complete the reclining process. I'm going to be returning it.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at upholsteryservice@trueinnovations.com, or call (800) 318-9669.

Aug 6, 2022
Reviewer name: John T
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Decent chair for the price

It came on time, and was easy to put together. However, the faux leather from the seat back squeaks when it rubs against the seat cushion faux leather when you are reclining the chair. Minor issue, though.

Helpful?2SYPY0HFIELD13599463116
Jan 16, 2022
Reviewer name: ShaRita Lindler
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

You should purchase this chair!

This chair is so comfortable. I bought it for my Fiance as a Christmas gift so that he could relax after work. It seems to be my favorite nap chair now.

Helpful?2SYPY0HFIELD13599463116