We're sad to hear you aren't enjoying these Puffs. This certainly isn't the result e expect after thorough quality testing, so our team would like to learn more. When you have a chance, please give us a call at (800) 777-8337.

Thanks for sharing your feedback. We’re sorry to hear that some of your Puffs Plus Lotion boxes were packaged upside down, making the tissues difficult to pull out. We understand how frustrating that can be. If you’d like to share more about your experience or have any questions, please feel free to contact us at 1-800-777-8337. We’re here to help.

Thank you for taking the time to connect with Puffs, Beth. We work hard in our factories, making sure every nose will be comforted by our tissue, and we do apologize that your recent box of Puffs Plus didn’t feel as you expected. Our products go through many quality checks to ensure they reach you in perfect condition, and what you've described is not something we would expect. We’d like to learn more about your purchase, and help as best we can. Give us a call any Monday-Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 777-8337.

Offering lotion comfort to you and your nose when you're in need is our top priority, and we have multiple strict quality controls in place to ensure you receive our best. We have not made any recent changes to our tissue structure or the amount of lotion included, so we'd certainly love to see how we can help further. Please give us a call at 1-800-777-8337, so we can return you to the Puffs quality you know and trust in.

When all goes perfectly, your next tissue should pull up correctly, and only one Puffs Tissue should come out at a time without any ripping. After multiple strict controls to prevent this, we're disappointed to hear this. We know how disappointing this is when you need Puffs fast to help a nose in need, and we'd like an opportunity to help with your purchase and send your report to Quality Assurance Team. Please give us a call Monday through Friday, between the hours of 9:00am to 6:00pm EST, at 1-800-777-8337 for additional assistance.