We're sorry to hear you aren't a fan of the cube shape, Rob. While our family rectangle boxes are still available, it's up to the individual retailers on whicj products they choose to sell. If you'd like to share more or have any questions, give us a call at (800) 777-8337.

Hi Jennifer, thank you for sharing your feedback. I’m really sorry to hear the Puffs tissues didn’t feel as soft as you expected — that’s certainly not the experience we want for you, and I understand why you’d wonder if something was off. Since this is a concern with the product itself, our team would be happy to help look into it. You can reach us at 1-800-777-8337.<br /><br />We appreciate you letting us know and are here to help if you’d like to discuss this further.

Hi there, thank you for sharing your experience — we’re really sorry about the frustration this caused. We know how disappointing it is when Puffs tissues don’t dispense properly, especially when you rely on them for comfort and convenience. This definitely isn’t the experience we want for you, and we’d appreciate the chance to look into what may have happened with the packaging. Please reach out to Puffs Consumer Care at 1-800-777-8337, and our team will be happy to help further. Thank you for letting us know and for giving us the opportunity to address this.

Thank you for sharing your experience. We’re sorry to hear that your Puffs Plus Lotion tissues began coming out as single‑ply after just a few uses. The tissues should dispense consistently and maintain their full, soft layers throughout the entire box, so we understand how frustrating it is when that doesn’t happen. That’s not the quality we want you to experience. We’d appreciate the chance to learn more about the box you purchased so our team can look into this further. Please reach out to us at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so we can gather more details and help make this right.

Hi there, thanks for sharing your feedback. We’re really sorry to hear that your experience with Puffs Plus Lotion hasn’t been what it used to be — that’s definitely disappointing, especially for a product you’ve relied on for years. The softness and comfort you mentioned are exactly what we aim to deliver, so we appreciate you speaking up. Your comments are important and will be shared with the Puffs team as they continue to evaluate product quality. If you’d like further help or want to discuss this experience in more detail, please reach out to Puffs Consumer Care at 1-800-777-8337. They’ll be glad to assist. Thank you again for taking the time to let us know — we truly value your long-time loyalty and feedback.