Hi there, thanks for sharing your feedback. We’re really sorry to hear that your experience with Puffs Plus Lotion hasn’t been what it used to be — that’s definitely disappointing, especially for a product you’ve relied on for years. The softness and comfort you mentioned are exactly what we aim to deliver, so we appreciate you speaking up. Your comments are important and will be shared with the Puffs team as they continue to evaluate product quality. If you’d like further help or want to discuss this experience in more detail, please reach out to Puffs Consumer Care at 1-800-777-8337. They’ll be glad to assist. Thank you again for taking the time to let us know — we truly value your long-time loyalty and feedback.

We're sorry to hear you aren't a fan of the cube shape, Rob. While our family rectangle boxes are still available, it's up to the individual retailers on whicj products they choose to sell. If you'd like to share more or have any questions, give us a call at (800) 777-8337.

We're sorry to hear you aren't a fan of the cube design, Arie. We appreicate you sharing your feedback with us, and we'll be sure to pass this along to our team. If you'd like to share more or have any questions, give us a call at (800) 777-8337.

We’re sorry to hear that the Puffs Plus Lotion tissues feel thinner and less moisturizing than expected. We understand how disappointing that can be when it was your go-to for the family. Your feedback is important to us, and if you’d like to share more about your experience, you’re welcome to reach out at 1-800-777-8337.

Thank you for taking the time to share this feedback — I’m really sorry to hear about your experience. Your tissues should feel soft and soothing, not rough or irritating, and I can understand how frustrating it is to notice a change in quality over time. We’d really like to learn more about the specific boxes you purchased and help make this right. When you can, please contact our Puffs team at 1-800-777-8337 so we can collect a few details and talk through options. We appreciate you letting us know — your feedback truly helps us improve.

Hi Connie, We’re very sorry to hear about your experience and understand how concerning this must be. Please be assured that Puffs Plus Lotion tissues are not scented and do not contain aloe. If you’d like to discuss this further or have any questions about the product, please feel free to contact us at 1-800-777-8337. We’re here to help.