We're sorry to hear you aren't enjoying the cube design. As it's up to the individual stores on which prodicts they decide to sell, we'd recommend speaking with the store manager of your favorite location to see if they'd be able to order the box size you prefer.

We'd like to get more information to best help, so when you have a minute, please reach out to us at (800) 777-8337.

When all goes perfectly, your next tissue should pull up perfectly, Dave, and only one Puffs Tissue should come out - useful and intact - with it lifting another one with it. After multiple strict controls to prevent this, we're disappointed to hear your tissues are folded improperly and tear when you try to dispense them. We know how disappointing this is when you need Puffs fast to help a nose in need, and we'd like an opportunity to help with your purchase and send your report to Quality Assurance Team. Give us a call at 1-800-777-8337, M-F, 9 AM - 6 PM EST, so we can make this right.

Hi there, thank you for sharing your experience — we’re really sorry about the frustration this caused. We know how disappointing it is when Puffs tissues don’t dispense properly, especially when you rely on them for comfort and convenience. This definitely isn’t the experience we want for you, and we’d appreciate the chance to look into what may have happened with the packaging. Please reach out to Puffs Consumer Care at 1-800-777-8337, and our team will be happy to help further. Thank you for letting us know and for giving us the opportunity to address this.

Thank you for sharing your experience. We’re sorry to hear that your Puffs Plus Lotion tissues began coming out as single‑ply after just a few uses. The tissues should dispense consistently and maintain their full, soft layers throughout the entire box, so we understand how frustrating it is when that doesn’t happen. That’s not the quality we want you to experience. We’d appreciate the chance to learn more about the box you purchased so our team can look into this further. Please reach out to us at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so we can gather more details and help make this right.