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Customer reviews for Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box for
Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box
4.5 out of 5 stars
stars
13.5K ratings7,972 reviews
  1. 5 stars77% (10.4K)
  2. 4 stars11% (1,513)
  3. 3 stars4% (597)
  4. 2 stars3% (374)
  5. 1 star5% (650)

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Showing 841-850 of 7,972 reviews
Jan 4, 2012
Reviewer name: CPinGA
2 out of 5 stars
2 out of 5 stars review

disappointed

I used to love this product. With year-round allergies, I need a soft tissue. Recently, however, I have noticed that this product has gone from very good to inferior. With the last several boxes, I get down to the bottom fourth of the box, and suddenly the tissues are more like sandpaper. The weave isn't even the same. Looks like I'm going to have to go back to Kleenex.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Feb 3, 2013
Reviewer name: LM12
2 out of 5 stars
2 out of 5 stars review

Where's the Lotion?

I am long time user of Puffs Plus with Lotion. They used to be awesome and a treat for my nose when I am sick, now, the lotion is no where in to be found. Please remove the "with lotion" from your packaging it is very misleading. They still have the same strength, just not the same lotion. I am headed to the store now to see what Kleenex has to offer. Bring back the old puffs plus w/ lotion.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Feb 27, 2024
Reviewer name: Haveacold
1 out of 5 stars
1 out of 5 stars review

Sadly, won't be purchasing these tissues anymore

We've been buying puffs with lotion for the past decade for our family. Puffs with lotion USED TO BE luxuriously soft, soothing and strong.But now due to recent changes, they are poor in quality, feel rough and tend to fall apart. The new tissues are thin compared to the thick silky texture they were before. They chaff the nose area and a horrible lint falls off the tissue and goes up the nose.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

Hi Haveacold Your health and safety are our priority, and we have many quality checks in place to ensure our best reaches you. We're very sorry to hear you had this experience as it certainly does not seem like this box was up to our high standards. Our last change or update to our tissues was back in 2019. We haven't made any other recent changes to our tissue structure or amount of lotion used. If you're seeing an excess of lint, this can be directly related to the softness of the tissues. The softer the tissue, the more lint there may be. However, an excess of lint can build up on the manufacturing line. In this case, we regularly shut down our manufacturing lines to remove excess lint that could drop onto products, so that they should reach you in the best possible condition. We'd really like to help further, and hear more about your experience. Please call us at (800) 777-8337 between the hours of 9AM-6PM EST Monday-Friday.

Apr 1, 2016
Reviewer name: JOYBWI_383225
4 out of 5 stars
4 out of 5 stars review

[This review was collected as part of a promotion.] It's a good product though you want to make sure that you carry either a lens cloth or a regular tissue when you clean your glasses. I just don't buy tissue with lotion for to me is a luxury item I don't need.

Review from SampleSource.com
Helpful?23T3SJYKI02013599411392
Jul 17, 2012
Reviewer name: Athena
1 out of 5 stars
1 out of 5 stars review

Ugly Boxes!

i actually love your tissues, but now you've gone to truly ugly boxes. I don't want them in any room. You had such lovely designs before. Why have you gone to ugly/crazy "comic book" design? Phooey. I'll have to switch to another brand. Please change back to beauty instead of dumb.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Consumer Care

Thanks for your review about the designs on the Puffs Boxes. I'll share your feedback with our packaging team.

Feb 21, 2013
Reviewer name: Gmom
2 out of 5 stars
2 out of 5 stars review

I've been a lover of Puffs Plus for years but what's happened?

I have at least 3 boxes of puffs open in my house at a time. We have allergies and they have always been so soft a soothing on our noses. I've noticed that they aren't soft anymore. They have that bargain rough feel to them and sometimes I wonder if they have lotion in them anymore. Sorry that the quality has gone down so much. I will be shopping for softer brand. My 10year old came home from school and said someone else brought in a box that was very soft and it wasn't Puffs. I will find out which brand that was a switch.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Jun 6, 2022
Reviewer name: Kimmy88
5 out of 5 stars
5 out of 5 stars review

This product has the gret feature of lotion!

Puffs plus lotion is the only tissues we buy in my house. My son has asthma and allergies, so especially when. The weather is changing he gets a runny nose. With puffs plus lotion he doesn't get a rash under his nose no matter how many times he has to blow his nose, unlike some of the other tissue brands. We love puffs plus lotion!

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Apr 1, 2016
Reviewer name: CAROLYNTNY_560508
5 out of 5 stars
5 out of 5 stars review

[This review was collected as part of a promotion.] These tissues are soft, thick and absorbent. I don't normally buy tissues with lotion in them, but I would buy these during the winter when my nose/skin is extra sensitive and dry. I would also buy them if I was sick and repeatedly blowing my nose to try to prevent my skin from getting really irritated.

Review from SampleSource.com
Helpful?23T3SJYKI02013599411392
Feb 17, 2010
Reviewer name: DobsonMamaOf4
4 out of 5 stars
4 out of 5 stars review

Surprise!

I was changing my youngest daughters diaper and asked my 5 year old to grab me a wipe. Instead he grabbed a tissue, due to squirming I used it quick to prevent a mess and it worked WONDERFULLY it even helped with the irritation on my daughters bottom!! So, now whenever the girls start getting rashy I grab a box of Puffs with Shea Butter, it clears them right up!!

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Mar 23, 2025
Reviewer name: Micky78
1 out of 5 stars
1 out of 5 stars review

1 out of 3 tested (6 total) boxes is SCENTED

I’ve used these tissues for years to avoid raw noses when sick. But a recent box had a strong fabric softener scent. I have allergy-induced asthma and am sensitive to smells, so this is bad for my health. It’s disappointing that this slipped through quality control.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

Thanks for your valuable feedback, which we'll share with our Quality Assurance and Safety Teams. Consumer safety is our number one priority when making our tissues, so we'd certainly recommend discontinuing any further use of the scented tissues you found. Please call us at (800) 777-8337, and we'll be happy to help make this up to you!