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Customer reviews for Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box for
Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box
4.5 out of 5 stars
stars
13.5K ratings7,972 reviews
  1. 5 stars77% (10.4K)
  2. 4 stars11% (1,513)
  3. 3 stars4% (597)
  4. 2 stars3% (374)
  5. 1 star5% (650)

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Showing 61-70 of 7,972 reviews
Jan 12, 2022
Reviewer name: And
4 out of 5 stars
4 out of 5 stars review

Please Bring Back the Bigger Boxes

These tissues are so soft and great for preventing a sore nose. These small boxes are frustrating, however. The first few tissues you pull out get torn up because they're packed so tightly. And when I have a cold, I use these tissues up too quickly. Please bring back the bigger boxes...they were perfect!

Helpful?23T3SJYKI02013599411392
Mar 29, 2026
Reviewer name: Patricia007
4 out of 5 stars
4 out of 5 stars review

Please change the aesthetics of the box.

I love this product. I’ve been using them for over 30 years. But lately I am tempted to use other similar products. The pastels are seriously from the 80s. I can’t look at them any longer. TikTok goes the Clock, looking for a change soon!So, design change is just probably a smart marketing idea. Thank you!

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Jul 18, 2025
Reviewer name: BJ
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

No More RED Noses

Only Facial tissue I will buy, if Sam's is out( which I can't recall that ever happening), I'll wait until back in stock and purchase a single box or two to hold me over. To me, Puff's Plus Lotion are the best tissues on the market, their soft and gentle and doesn't irritate my nose. Well worth the price!

Helpful?23T3SJYKI02013599411392
Feb 25, 2026
Reviewer name: robby1925
3 out of 5 stars
3 out of 5 stars review

Good product but very wasteful.

I bought a 4-pack. I am on the 3rd box and they are packed so tight they just shred when you try to get one out. After 5-8 tries I had to go down and grab a handful to pull out together to even get it astarted.That is a loss of 10-20 per box before I can pull them out normally. A huge waste of money on a box of 72.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

Thank you for taking the time to share this feedback. I’m sorry to hear that the tissues were packed so tightly that they tore when you tried to pull them out — that would feel wasteful and frustrating, especially when you expect a smooth, gentle pull from a product like Puffs Plus Lotion. Because this is a concern about the product itself, the Puffs team would really appreciate the chance to learn more and look into what happened. When you have a moment, please reach out to them at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST. They can gather the details and make sure your experience is properly reviewed. If you have another review you’d like help responding to, feel free to share it.

Mar 14, 2026
Reviewer name: AutumnM
5 out of 5 stars
5 out of 5 stars review

A nose in need

My nose, indeed do sure deserves the puffs indeed, because let me tell you when I have the flu. I was using these suckers nonstop. Every second they grabbed the start from right out of my nose and helps me out with no rashes. I had a peace of mind, knowing that my nose won't be scratched up by some cheap tissues. You can actually feel the lotion actively working in your nose particles. I refuse to use any other tissues on my nose.

Review from influenster.com
Helpful?23T3SJYKI02013599411392
Feb 24, 2026
Reviewer name: Unhappy01
2 out of 5 stars
2 out of 5 stars review

False advertising, less quality, less quantity.

I use a lot of tissues since my surgeries. Your brand for the comfort and quality. You've changed this. Less soft lotiony feel, a bit rough on my nose. I thought I picked up that other brand by mistake. But nope. It was Your Brand, Puffs Plus Lotion. Number of folded tissues, bottom of every box, steadily rising... 2 to 8 over the past year less tissue in each box. Please fix issue.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

Thank you for sharing this feedback. It’s completely understandable to feel disappointed when a product you rely on for comfort—especially after surgeries—starts to feel different in softness and quality. Noticing fewer tissues in each box and a change in how gentle they feel can be frustrating, and your experience deserves to be heard by the team who can look into it. Because this is a product‑related concern, the Puffs team would really appreciate the chance to learn more about what you’ve noticed. You can reach them directly at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so they can gather the details and review your concerns further. If you have another review you’d like help responding to, feel free to share it

Jan 27, 2026
Reviewer name: JMo03
1 out of 5 stars
1 out of 5 stars review

Declining Quality

Changes to your product have clearly degraded its quality. The tissues are thinner, less absorbent, and rougher than when first introduced, and they frequently tear when pulled from a new box. Prioritizing profits margins over quality has cost you my trust and my business.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

Hi there, thank you for sharing your honest feedback. We’re really sorry to hear how disappointed you are with the recent changes in the tissues — that’s not the experience we want anyone to have, especially from a product you’ve trusted over time. Your comments about thickness, absorbency, and tearing are important, and we appreciate you taking the time to speak up. If you’d like to discuss this further or receive assistance, we encourage you to contact Puffs Consumer Care at 1-800-777-8337. They’ll be happy to listen and help however they can. Thank you again for letting us know how you feel.

Feb 14, 2026
Reviewer name: Scowes
5 out of 5 stars
5 out of 5 stars review

This product is a deal breaker on tissue!

I've been sick for 2 weeks, accidentally purchased another brand of tissue yesterday. It said “lotion” and I grabbed it. Noticed when I used the FIRST one from the box, something is wrong with these. I literally dug the previous box from my trash to compare. PUFFS makes a difference!!

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Jan 25, 2026
Reviewer name: Manette
1 out of 5 stars
1 out of 5 stars review

Awful tissue now

I have always bought puffs plus lotion because they were thick soft and very gentle on the nose.Now they are thin very rough like sand paper and no lotion.My nose is red and sore now.I returned all 4 boxes back to the store and bought a different brand.Puffs are awful now

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

Hi Manette, thank you for sharing your experience — we’re really sorry to hear how uncomfortable this was. That’s certainly not the experience we want anyone to have with Puffs tissues, especially if you’ve relied on them for comfort in the past. We appreciate you taking the time to explain what you noticed, and we’d like to learn more and help make this right. Please feel free to contact Puffs Consumer Care at 1-800-777-8337, and our team will be happy to assist further.

Jan 27, 2026
Reviewer name: jennaa145_6832
3 out of 5 stars
3 out of 5 stars review

Strong, soft, durable

This is a household must have during cold and flu season. I keep a box in every room in my house, including on my nightstand. These tissues are strong and soft. They hold lots of snot while protecting your hands from leakage. Gross but so true and worth knowing!

Review from influenster.com
Helpful?23T3SJYKI02013599411392