Our pals always love hearing from our loyal Puffs users, so we appreciate you sharing this with us. Quality is very important to us, so any feedback is greatly appreciated. We'll be sure to pass this along to our team. If you ever have any questions or would like to share more with us, we invite you to give us a call at (800) 777-8337.

We always want Puffs to be there for every nose in need, so we're so sorry to hear this, Anne. While our products have been proven safe when used as directed, this surely is a surprise to hear. Your health and safety is very important to us, and our team would love to learn more. We hope you're feeling better now, and will give our Safety Team a call when you have a moment. You can reach us at (800) 777-8337.

Judy, we’re so sorry that the tissue isn’t coming out of the carton opening as easily as expected and we understand how frustrating that can be! We have high standards for every part of our packaging process, but it is possible that when the bundle of tissue was being inserted into the carton it could have shifted slightly, causing the issue you’re experiencing with dispensing. As you continue dispensing tissues, it should become easier to pull them out smoothly. Once there’s a little more room in the carton it should allow the bundle to shift back where it should be for proper dispensing. We'd really like to see how we can help further, and make this right. Please give us a quick call at 1-800-777-8337. We're available Monday-Friday between 9am-6pm EST. We look forward to hearing from you.

Thank you for taking the time to share your experience with us. We’re glad to hear that Puffs Plus Lotion has been your go‑to tissue, especially with allergies — and we’re truly sorry to learn that the moisturizing feel hasn’t been the same for you lately. Your tissues should always feel soothing and gentle, not leave your skin chapped, so we understand why this change has been disappointing. We’d really like to learn more about the specific boxes you purchased so our team can look into this further. Please give us a call at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so we can gather more details and help make this right.

Elizabeth, thank you for taking the time to share your experience with us. We’re truly sorry to hear that your recent Puffs Plus Lotion didn’t feel as soft, plush, or soothing as you’ve come to expect — especially when you’re not feeling well. They should never feel thin or under‑lotioned, so we understand how disappointing this was, particularly after purchasing two boxes. We’d really like to learn more about the specific packages you bought so our team can look into this further. Please give us a call at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so we can gather more details and help make this right.

We're sorry to hear you're having trouble finding your favorite box size near you, Austyn. While we have many different Puffs sizes available, it's up to the store on which items they choose to sell. If you aren't seeing your favorite version near you, we'd recommend contacting Sam's Club directly by calling 1-888-746-7726.

Thank you for taking the time to share your experience with us. We’re sorry to hear that your recent 4‑pack of Puffs Plus Lotion didn’t feel as thick or as soft as you’re used to. These tissues should always feel soothing and comforting, especially when you’re not feeling your best, so we understand why this change was disappointing. We’d really like to learn more about the specific packages you purchased so our team can look into this further. Please give us a call at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so we can gather more details and help make this right.

Hi there, thank you for sharing your honest feedback. We’re really sorry to hear how disappointed you are with the recent experience using Puffs Plus Lotion — that’s certainly not what we want for our long-time consumers, and we understand how frustrating it is when a trusted product no longer meets expectations. We’d appreciate the opportunity to learn more and help address your concerns. Please feel free to reach out to Puffs Consumer Care at 1-800-777-8337, and a member of our team will be happy to assist you further.

Hi Tina, thank you for reaching out and for being a long-time Puffs Plus Lotion user. We’re sorry to hear that the tissues no longer feel as thick as you remember and that they’ve been tearing during use — that’s certainly disappointing and not the experience we want for our consumers. Your feedback is important to us, and we’d appreciate the opportunity to learn more and share your concerns directly with our Product Quality team. Please feel free to give us a call at 1-800-777-8337, Monday–Friday, 9:00 AM–6:00 PM EST, so we can better understand what you’re experiencing and see how we can help. Thank you again for taking the time to share your feedback with us.