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Customer reviews for Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box for
Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box
4.5 out of 5 stars
stars
13.5K ratings7,972 reviews
  1. 5 stars77% (10.4K)
  2. 4 stars11% (1,513)
  3. 3 stars4% (597)
  4. 2 stars3% (374)
  5. 1 star5% (650)

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Showing 671-680 of 7,972 reviews
Dec 3, 2018
Reviewer name: Pam3213
2 out of 5 stars
2 out of 5 stars review

Puffs

Very thin not good if you have a cold. Moisture gets on you fingers which just does not stop a cold virus from spreading and you use more. This product does not feel very soft or that lotion is even on it. I get saving money but you dont charge more for less. Very disappointed.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Response from Puffs

We know that with cold season right around the corner, you deserve the very best facial tissue! You may enjoy our Puffs Ultra Soft-- it's our most comforting, lotionless tissue. We'd like to hear more about your experience, so please call us at (800) 777-8337.

Apr 1, 2016
Reviewer name: MICHELEGNY_290542
5 out of 5 stars
5 out of 5 stars review

[This review was collected as part of a promotion.] I love the lotion in the tissues, especially when you blow your nose quite a bit. The only problem is that you forget there is lotion in the tissues when you have to wipe eye glasses ( it leaves a residue on them). This is the only reason why I have not purchased this product.

Review from SampleSource.com
Helpful?23T3SJYKI02013599411392
Sep 21, 2023
Reviewer name: Ariel23
1 out of 5 stars
1 out of 5 stars review

This product has seen a dramatic drop in quality.

I've used this product for years and loved it. The tissue felt soft and soothing on my face. I have a sensitive nose so that's important to me. Recently the tissues have been terrible to use; the texture is all wrong and there's nothing soothing about it. Quality has gone downhill drastically. I get more comfort from a fast food napkin. If it doesn't change I'll need to switch tissue brands.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

Thank you so much for letting us know about this issue. A nose in need is where Puffs is meant to shine, Ariel, and we have many quality checks in place to ensure this happens. Over the years we have increased the level of lotion in our tissues, but it’s possible this one was missed somehow. We want to learn more to make this right for you. Please give us a call at (800) 777-8337 so we can help!

Oct 23, 2014
Reviewer name: Marg16
2 out of 5 stars
2 out of 5 stars review

What happened to the softest, best tissues ever?

Puffs Plus Lotion tissues have been my tissue of choice for many years. I notice that these wonderful tissues have had a quality change. Just taking one out the box reveals the loss of thickness and when applied to my mouth or nose, even worse. They are thin and rough now. I do not feel they are worth the extra money. They have gone from a truly superior product to just cheap imitation.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from CR

Thank you for your feedback, that is definitely not good to hear! We are sorry you are disappointed in our product and unsatisfied with our quality. We will share your feedback with the team and hope you remain and customer.

Apr 1, 2016
Reviewer name: KRISTINUKY_1015371
5 out of 5 stars
5 out of 5 stars review

[This review was collected as part of a promotion.] with 3 boys and 2 of those in school...we get alot of colds. its a solid and durable product. If it can withstand my husbands cold....its a fine product. I especially like the lotion added. When your using them alot, it is refreshing.

Review from SampleSource.com
Helpful?23T3SJYKI02013599411392
Nov 18, 2010
Reviewer name: KleenexAreLookingBetter
1 out of 5 stars
1 out of 5 stars review

USED to be my favorite

I have used Puffs Plus with Lotion exclusively for over 15 years. They were thicker, softer and more lotion-ey then any other brand. Even though they were the most expensive option it was worth it to not suffer with a sore nose. I am so disappointed to see the quality change. I understand to save money companies need to occasionally lower the quantity they provide in a package. The quality shouldn't suffer though! The quality is what makes people loyal to your product! I don't agree that your changes made this product "more flexible and softer". The tissues in my boxes are rough, aren't cut right (they stick together at the ends), feel thinner, don't protect my families noses and BREAK apart! Not ideal when blowing your nose, or wiping certain areas of the body. I experimented and bought a competitors brand the other day and found that they were better and so much less expensive! Why should I stick with Puffs? I'm staying away from Puffs brand until they bring the old style tissues back.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Puffs Team

I'm sorry your recent Puffs Plus purchase had rough tissues,that were cut wrong and stuck together. While we did recently make them softer and more flexible, as you stated, these are not the results we hoped for or intended. It sounds like you may have a box that doesn't meet our standards. I hope you'll let us make it right, give us a call at: 1-800-777-8337, so we can.

Mar 22, 2013
Reviewer name: Babs122
2 out of 5 stars
2 out of 5 stars review

What's happend to Puffs Plus softness?

I have allergies and have used the Puffs Plus lotion tissues for years. The last few boxes have been terrible. Felt like rough newspaper. I thought the first box like that was a fluke but have since tried 5 more and they're all the same. I think I'm probably done with the Puffs products. Also wanted the Puffs with Vicks awhile back when I had a cold and couldn't find them anywhere. Very disappointed on both issues. I'll buy Kleenex next time.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Jun 17, 2014
Reviewer name: DonnaMarie
5 out of 5 stars
5 out of 5 stars review

These tissues are great when you are sick!

When I was sick, these were the 'go-to-tissues'! Everyone knows the feeling of having a stuffy/runny nose and your nose will get irritated when you constantly blow your nose. These tissues really help reduce the irritation! Very soothing! I received this product complimentary from @Influenster for testing purposes! #passthepuffs

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Dec 16, 2008
Reviewer name: Blondy
5 out of 5 stars
5 out of 5 stars review

Best Purchase!!

These Puffs Plus tissues are great! They are so soothing and really make me feel better when I'm sick or any time! I am a constant cold/allergy sufferer and crier and these feel soooo good. I even use them on my face when it gets dry, it's so much better than face cream for a quick dose of soothing moisture. Puffs Plus is an amazing product, props to the folks that make it happen!

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Dec 17, 2013
Reviewer name: Heather
5 out of 5 stars
5 out of 5 stars review

Puffs Plus is great!

I was so excited to see a to go pack of Puffs plus Lotion in my #JollyVoxBox from Influenster! We use Puffs plus Lotion at home and it seems like I can never find any. My husband has allergies year round (because he's allergic to everything) and so tissues are very important (and scarce) in our home. Now I have a pack all to myself! Thanks, Influenster and Puffs! #PassthePuffs

Review from puffs.com
Helpful?23T3SJYKI02013599411392