We're sorry to hear you had this experience when using Puffs Plus Lotion. To ensure you receive our best tissues, we have strict quality controls in place. The softness of facial tissues is directly related to the amount of lint. The softer the paper, the more lint there may be. However, an excess of lint can build up on the manufacturing line. We regularly shut down our manufacturing lines to remove excess lint that could drop onto products, so that they should reach you in the best possible condition. We'd really like to see how we can help, and learn more about your experience. Please give us a quick call at 1-800-777-8337. We're available Monday-Friday between 9am-6pm EST, and we look forward to hearing from you.