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Customer reviews for Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box for
Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box
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4.5 out of 5 stars
stars13.4K ratings7,934 reviews
  1. 5 stars77% (10.3K)
  2. 4 stars11% (1,504)
  3. 3 stars4% (591)
  4. 2 stars3% (374)
  5. 1 star5% (647)

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Showing 381-390 of 7,934 reviews
Jan 14, 2023
Mimi
1 out of 5 stars review

poor quality

72 2 ply tissue in each cube, the tissue is not as they used to be. They’re rough and appear to have very little lotion in them. I’ve bought these for years, never again.

Helpful?23T3SJYKI02013599411392
reply from ThePuffsTeam

We have a number of quality checks to ensure you get the same soft tissues that you've always known, and we're sorry to hear that wasn't your experience this time. We'd like to reassure you that a nose in need still deserves Puffs in deed, as well as sharing this with our Quality Team, so when you have a minute, please reach out to us at (800) 777-8337.

Apr 26, 2023
Sal
1 out of 5 stars review

I am not a fan

I have purchased these before and liked them. This time around the packaging is terrible. They’re like a tight knit and you rip them getting them out. I’ve even tried widening the opening to help and it doesn’t really. I won’t buy these again.

Helpful?23T3SJYKI02013599411392
reply from ThePuffsTeam

We're sad to hear this, Sal. This isn't the experience we expect form Puffs, so we want to make this right. When you have a moment, please give us a call at (800) 777-8337.

Dec 12, 2025
CiCiF
5 out of 5 stars review

Terrible

The multi pack I bought was a dud. Can’t get the tissues out. They all tear and don’t come out like suppose to. Can’t get them started. I’ve never had this problem before and this is the brand I always buy. Can something be done ?

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Jan 16, 2026
phdoeling57
3 out of 5 stars review

Box has shreds of what I assume is cotton

recently bought a 4pack of Puffs plus lotion and in one of the boxes is little shreds of what looks to be cotton. Not a problem right, except for the fact that every tissue I pull out makes a mess everywhere

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

Hi there, thank you for bringing this to our attention. We’re really sorry to hear about the experience you had — we understand how frustrating and messy that must be, especially with a product you rely on for comfort. This certainly isn’t the experience we want for you, and we’d appreciate the chance to look into it further. Please feel free to reach out to Puffs Consumer Care at 1-800-777-8337 so our team can gather a few details and help make this right.

Jan 16, 2026
TonyaVB
5 out of 5 stars review

I've used puff plus for a week

I’ve been sick for an entire week and have gone through three large boxes of Puffs Plus Lotion tissues — far more than I’ve ever needed before. Even with that heavy use, I’ve had zero irritation on my nose. That alone says a lot.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Dec 11, 2025
SAR76
1 out of 5 stars review

No lotion!

I used to love these. However, recently I noticed a change in quality. I can no longer feel the lotion. These have left my nose red and painful during a cold. No longer recommend. Terrible product!

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

Thanks for sharing your experience. I’m really sorry to hear the Puffs tissues no longer felt soothing and left your skin irritated — that’s certainly not the comfort you expect, especially during a cold. Since this is a concern with the product itself, our team would be glad to look into it for you. You can reach us at 1-800-777-8337. We appreciate you taking the time to let us know, and we’re here to help.

Oct 9, 2025
Beckmeister71
4 out of 5 stars review

Quality has declined lately….

Over the last few months we have noticed that quality has declined. Mostly in every large box here lately the tissues change texture and get rougher. Also there is a bead of glue that holds the last 1/2 inch of tissues together on one end.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Jan 8, 2026
isaacr16_1834
5 out of 5 stars review

Thik & soft

Strong , very comfortable soft but so so soft , tissue that do not give you any rashes. Extremely good on the nose for those with cold and have sensitive skin

Review from influenster.com
Helpful?23T3SJYKI02013599411392
Nov 30, 2025
benc114_5979
5 out of 5 stars review

Hydrating, high quality

These tissues are the best when you’re sick. The lotion on them really hydrates your skin when everything is really dry. The are high quality and don’t rip easy.

Review from influenster.com
Helpful?23T3SJYKI02013599411392
Sep 24, 2025
Sissy24
1 out of 5 stars review

Poor quality tissue

I have used puffs tissues with lotion for many years. Recently I have noticed the tissues are thinner with little to no lotion on tissues throughout the box. I tried purchasing in different stores but the quality is still not there.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

Offering lotion comfort to you and your nose when you're in need is our top priority, and we have multiple strict quality controls in place to ensure you receive our best. We have not made any recent changes to our tissue structure or the amount of lotion included, so we'd certainly love to see how we can help further. Please give us a call at 1-800-777-8337, so we can return you to the Puffs quality you know and trust in.