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Customer reviews for Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box for
Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box

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Showing 391-400 of 7,949 reviews
Nov 16, 2025
TimOwen
2 out of 5 stars review

You have ruined a staple

Puffs Plus lotion used to accompany me through every sickness. I am three days in to this years cold and somehow the four pack of Puffs Plus Lotion is already all gone. Now I have to go back out to get more while I am very sick. You have failed me Puffs. I'm sorry but it is over. You have lost my trust and probably will never get it back. Goodbye. It's been a good run

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

We’re truly sorry to hear about your experience and that Puffs Plus Lotion didn’t meet your needs during your cold. We understand how disappointing it is to run out of a product you rely on, especially when you’re not feeling well. Your feedback is important to us, and if you’d like to share more about your experience, please feel free to reach out at 1-800-777-8337. We’d appreciate the chance to hear from you.

Oct 6, 2025
Frustrated1
4 out of 5 stars review

What's up with the last 4 tissues in your boxes??

I've been buying your product for decades. But for the last year, the last 4 tissues in each long box are folded over, why is that? Every single box! I have to take them out and unfold them!! Fix your machines or Stop purposely folding them!!! THANK YOU !!!

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Oct 12, 2025
Evans59
2 out of 5 stars review

Poor quality control

I purchased this tissue mainly for the softness and strength. However, I'm now having problems with quality. I'm finding more large white particles in/on the tissues themselves. This is leading to severe respiratory issues if inhaled. I have photos if necessary.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

We’re sorry to hear this and we appreciate you bringing this to our attention. The softness of facial tissues is directly related to the amount of lint. The softer the paper, the more lint there may be. However, an excess of lint can build up on the manufacturing line. Our Quality Team regularly shuts down our manufacturing lines to remove excess lint that could drop onto products, so that they should reach you in the best possible condition. Please reach out to us at your earliest convenience, we'd like to collect further details from you about your experience. You can reach us Monday through Friday, 9:00am - 6:00pm EST, at 1-800-777-8337. Thank you, and we look forward to hearing from you. -The Puffs Team

Oct 2, 2025
AnonymousCT
3 out of 5 stars review

Love puffs! but inconsistent lately

We are a Puffs Plus Lotion family! But (similar to another person's recent review here) lately in every rectangle box, there are always tissues scattered throughout the box that have no lotion or softness at all. They are rough, thin, and scratchy and get thrown out rather than used. This didn't used to happen. :-(

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

Please know that we want you to enjoy using Puffs every time you sneeze, sniffle or blow your nose. We have many quality checks in place to make sure that your Puffs are soft and comforting when you need them, and we're sorry if your recent purchase doesn't measure up to your standards. We appreciate you reaching out, and would like to help you further. Please give us a call Monday through Friday, between the hours of 9:00am to 6:00pm EST, at 1-800-777-8337 for additional assistance. -The Puffs Team

Nov 26, 2025
bethanye75_1934
5 out of 5 stars review

The best tissues on the market

I have been using these for years. I am so glad I discovered them because they are a lifesaver for when you are so sick that you are going through 1-2 boxes a day. The reason being is that your nose doesn't get all red and raw from blowing/wiping it all day like it does with other tissue types. There is no scent, so it is fine for scent sensitive people like me. They are a nice thickness. The past few years, I have gotten sick a ton and these tissues have consistently held up. They are so reliable. I recommend them to everyone I know when tissues come up in conversation.

Review from influenster.com
Helpful?23T3SJYKI02013599411392
Nov 21, 2025
GramSuz
4 out of 5 stars review

Soft But More Lint

Have used this product faithfully for too many years to count but lately the cube boxes have had many tissues that are covered in large pieces of lint. These large pieces of lint then fall all over the place when you pull one out to use. These lint pieces also cling to your face as well as your nose when using which at times may be accidentally inhaled.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Aug 21, 2025
Mom129
5 out of 5 stars review

Please!!! The Puffs I'M Watching A Disney Movie

My family always uses Puffs, there is not softer tissue hands down in the world. . Theaters should keep Puffs on hand as a required necessary accessory like 3D glasses especially for Disney Movies. In our home they are stacked right next to the TV just in case of a crying emergency.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Nov 26, 2025
RedNosedNJ25
3 out of 5 stars review

Quality declining

I've been buying Puffs Plus Lotion for almost 30 years. The quality was great. They were the only tissues that caught all my snot and didn't shred the delicate skin around my nose. Not this year! The past three 6-packs of tissues I bought have torn my nose up! You guys are putting less lotion and using inferior paper to create the tissues. I'm so tired of companies downgrading their products.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

Hi there, Thanks for sharing your experience with us, and we're really sorry to hear that our lotion tissues haven’t felt as comforting as they should. We truly appreciate your many years of loyalty, and we understand how frustrating it is when a favorite product doesn’t meet expectations. We’d really like to learn more and make this right. Please feel free to reach out to us at 1-800-777-8337, and we’ll be happy to talk with you directly. Thanks again for letting us know. We’re here to help.

Aug 8, 2025
Deb75
1 out of 5 stars review

This product is not what it says.

I don't know what's happened to your product, but its lacking. I buy puffs plus for the lotion softness. Now they are as dry as the Sahara Desert, I can even clean my glasses with them no streaks, and when there's lotion on them, you can't. Very disappointed. 😡

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

Thank you for taking the time to share your recent Puffs experience with us, Deb. Our products go through many quality checks to ensure they reach you in perfect condition, so what you've described is not something we would expect. We're sharing your experience with our Quality Assurance Team, but we'd like to learn more and do our best to make things right for you. Please give our team a call at (800) 777-8337.

Dec 4, 2023
Michelle
5 out of 5 stars review

Verified Purchase

Puffs Plus Lotion

Strong and not irritating. Doesn't fall apart.

Helpful?23T3SJYKI02013599411392