Thank you for sharing your experience. We’re sorry to hear how frustrating it’s been to remove tissues from your box of Puffs Plus Lotion. You should be able to pull out a single, intact tissue without them ripping or having to remove a handful just to get one that works. When the tissues are packed too tightly, it takes away from the softness and quality you expect, and we understand how disappointing that is. We’d appreciate the chance to learn more about the specific box you purchased so our team can look into this further. Please reach out to us at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so we can gather more details and help make this right.

Thank you for sharing your experience. We’re sorry to hear that your recent box of Puffs Plus Lotion didn’t feel as soft or soothing as you expected. These tissues are designed to be gentle and comforting—especially when your nose is already sore—so it’s disappointing to hear they felt rough and caused more irritation. That’s not the experience we want for you. We’d appreciate the chance to learn more and look into what happened with your pack. Please reach out to our team at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so we can gather more details and help make this right.

Hi there, thank you for reaching out and sharing your feedback with us. We’re sorry to hear that the Puffs Plus Lotion didn’t meet your expectations and felt rough compared to what you remember — that’s certainly disappointing, especially after waiting for its return.<br /><br />Your feedback is very important to us, and we’d appreciate the opportunity to learn more and share your concerns with our Product Quality team. Please feel free to give us a call at 1-800-777-8337, Monday–Friday, 9:00 AM–6:00 PM EST, so we can better understand your experience and see how we can help.<br /><br />Thank you again for taking the time to let us know — we truly value your input.