Thank you for sharing your experience with us, and for being a loyal Puffs Plus Lotion user for 30 years. We’re truly sorry to hear that the tissues haven’t felt as sturdy or moisturizing in recent years. Puffs Plus Lotion should feel soothing, gentle, and strong — not fall apart or feel like the lotion is missing — so we understand how disappointing this change has been for you. We’d really like to learn more about the specific boxes you purchased so our team can look into this further. Please give us a call at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so we can gather more details and help make this right.

Jeremiah, thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your recent experience with Puffs Plus Lotion didn’t feel like the soft, soothing quality you’ve come to expect. The tissues shouldn’t feel thin, tear easily, or lack lotion, so we understand how disappointing this must have been. We’d really like to learn more about the specific box you purchased so our team can look into this further. Please give us a call at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so we can gather more details and help make this right.

Thank you for sharing your experience. We’re sorry to hear how frustrating it’s been to remove tissues from your box of Puffs Plus Lotion. You should be able to pull out a single, intact tissue without them ripping or having to remove a handful just to get one that works. When the tissues are packed too tightly, it takes away from the softness and quality you expect, and we understand how disappointing that is. We’d appreciate the chance to learn more about the specific box you purchased so our team can look into this further. Please reach out to us at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so we can gather more details and help make this right.

Thank you for sharing your experience. We’re sorry to hear that your recent box of Puffs Plus Lotion didn’t feel as soft or soothing as you expected. These tissues are designed to be gentle and comforting—especially when your nose is already sore—so it’s disappointing to hear they felt rough and caused more irritation. That’s not the experience we want for you. We’d appreciate the chance to learn more and look into what happened with your pack. Please reach out to our team at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so we can gather more details and help make this right.

Hi there, thanks for taking the time to share your feedback. We’re really sorry to hear how disappointed you are—especially after being such a loyal user of Puffs facial tissues for so long. That’s certainly not the experience we want you to have, and we understand how frustrating it is when a product doesn’t feel the same as you remember. We’d appreciate the chance to learn more and help make this right. Please feel free to reach out to Puffs Consumer Care at 1-800-777-8337, so our team can assist you further and share your concerns with our quality team.

Thanks for sharing your experience. I’m really sorry to hear the Puffs tissues no longer felt soothing and left your skin irritated — that’s certainly not the comfort you expect, especially during a cold. Since this is a concern with the product itself, our team would be glad to look into it for you. You can reach us at 1-800-777-8337. We appreciate you taking the time to let us know, and we’re here to help.