Hi there, thank you for sharing your feedback. We’re sorry to hear that the scent of the Puffs Plus Lotion tissues was overpowering and unpleasant — that’s certainly not the experience we want for you, especially after years of use. We understand how a strong scent can affect your comfort and enjoyment of the product. Your comments are important and will be shared with our team for review. If you’d like to discuss this experience further or have questions, please feel free to reach out to Puffs Consumer Care at 1-800-777-8337. They’ll be happy to assist you. Thank you again for your honest feedback.

Jeremiah, thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your recent experience with Puffs Plus Lotion didn’t feel like the soft, soothing quality you’ve come to expect. The tissues shouldn’t feel thin, tear easily, or lack lotion, so we understand how disappointing this must have been. We’d really like to learn more about the specific box you purchased so our team can look into this further. Please give us a call at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so we can gather more details and help make this right.

We have a number of quality checks to ensure you get the same soft tissues that you've always known, and we're sorry to hear that wasn't your experience this time. We'd like to reassure you that a nose in need still deserves Puffs in deed, as well as sharing this with our Quality Team, so when you have a minute, please reach out to us at (800) 777-8337.

Thank you for sharing your experience. We’re sorry to hear how frustrating it’s been to remove tissues from your box of Puffs Plus Lotion. You should be able to pull out a single, intact tissue without them ripping or having to remove a handful just to get one that works. When the tissues are packed too tightly, it takes away from the softness and quality you expect, and we understand how disappointing that is. We’d appreciate the chance to learn more about the specific box you purchased so our team can look into this further. Please reach out to us at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so we can gather more details and help make this right.