We're sorry to hear you're having trouble finding your favorite box size near you, Austyn. While we have many different Puffs sizes available, it's up to the store on which items they choose to sell. If you aren't seeing your favorite version near you, we'd recommend contacting Sam's Club directly by calling 1-888-746-7726.

Hi there, Thanks for sharing your experience with us, and we're really sorry to hear that our lotion tissues haven’t felt as comforting as they should. We truly appreciate your many years of loyalty, and we understand how frustrating it is when a favorite product doesn’t meet expectations. We’d really like to learn more and make this right. Please feel free to reach out to us at 1-800-777-8337, and we’ll be happy to talk with you directly. Thanks again for letting us know. We’re here to help.

Hi there, thank you for sharing your honest feedback. We’re really sorry to hear how disappointed you are with the recent experience using Puffs Plus Lotion — that’s certainly not what we want for our long-time consumers, and we understand how frustrating it is when a trusted product no longer meets expectations. We’d appreciate the opportunity to learn more and help address your concerns. Please feel free to reach out to Puffs Consumer Care at 1-800-777-8337, and a member of our team will be happy to assist you further.

Hi there, thanks for sharing your experience with us. We’re very sorry to hear how disappointed you are with the quality — that’s certainly not what we want for you, especially from a product you trust. The presence of excess fibers, larger pieces of material, and concerns about tissue count and folding are important details, and we appreciate you taking the time to point them out. We’d really like to look into this further and help make things right. Please consider reaching out to Puffs Consumer Care at 1-800-777-8337, where a representative can gather more details and assist you directly. Thanks again for bringing this to our attention.

Thank you for sharing this feedback. It’s completely understandable to feel disappointed when a product you rely on for comfort—especially after surgeries—starts to feel different in softness and quality. Noticing fewer tissues in each box and a change in how gentle they feel can be frustrating, and your experience deserves to be heard by the team who can look into it. Because this is a product‑related concern, the Puffs team would really appreciate the chance to learn more about what you’ve noticed. You can reach them directly at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so they can gather the details and review your concerns further. If you have another review you’d like help responding to, feel free to share it

Hey there, Angie. It's up to the stores on which sizes they choose to sell, so if you aren't seeing your favorite version near you, we recommend speaking with the store manager to see if some can be ordered.