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Customer reviews for Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box for
Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box

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Showing 241-250 of 7,934 reviews
Apr 9, 2026
SarahK
5 out of 5 stars review

Gentle on nose

My favorite tissues. Nice and soft and gentle on the nose. It isn’t rough on my nose and doesn’t feel cheap. It’s soft and works very well! These are usually my go to!

Review from influenster.com
Helpful?23T3SJYKI02013599411392
Dec 10, 2025
Elle
1 out of 5 stars review

My nose is scared of these tissues!

My nose is scared of these tissues! They are not soft. Left me red with sores on my nose and upper lip. They are not soft, no lotion to be felt. A waste of money and now I’m left feeling worse. I gave this brand a lot of chances. Now I’m going generic.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

Hi Elle, thank you for sharing this with us. I’m really sorry to hear the Puffs tissues were uncomfortable and left your skin irritated — that’s absolutely not the experience we want for you, and I can understand how frustrating that must have been. Since this is a product concern, our team would be glad to look into it for you. You can reach us at 1-800-777-8337. We appreciate you taking the time to share your feedback, and we’re here to help however we can.

Nov 30, 2025
FireThem
1 out of 5 stars review

This box is terrible!

Your square box needs redesigned!The first few tissues is impossible to get without tearing up the tissues! You need to go back to the rectangle box and put more tissues in the box! Then you need to fire whoever designed this square box!Have any of you big wheels ever tried to open and dispense tissues 1 at A time? Maybe you should try!

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Oct 2, 2025
AnonymousCT
3 out of 5 stars review

Love puffs! but inconsistent lately

We are a Puffs Plus Lotion family! But (similar to another person's recent review here) lately in every rectangle box, there are always tissues scattered throughout the box that have no lotion or softness at all. They are rough, thin, and scratchy and get thrown out rather than used. This didn't used to happen. :-(

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

Please know that we want you to enjoy using Puffs every time you sneeze, sniffle or blow your nose. We have many quality checks in place to make sure that your Puffs are soft and comforting when you need them, and we're sorry if your recent purchase doesn't measure up to your standards. We appreciate you reaching out, and would like to help you further. Please give us a call Monday through Friday, between the hours of 9:00am to 6:00pm EST, at 1-800-777-8337 for additional assistance. -The Puffs Team

Jan 12, 2022
And
4 out of 5 stars review

Please Bring Back the Bigger Boxes

These tissues are so soft and great for preventing a sore nose. These small boxes are frustrating, however. The first few tissues you pull out get torn up because they're packed so tightly. And when I have a cold, I use these tissues up too quickly. Please bring back the bigger boxes...they were perfect!

Helpful?23T3SJYKI02013599411392
Nov 25, 2023
NDBlackhawk
1 out of 5 stars review

Verified Purchase

I hate these little half boxes of tissues

I hate these little 1/2 boxes of tissues. When I ordered the tissues I thought they were full sized boxes but instead they are these dang half boxes and now I have 24 of these dang boxes to use up before I can go back to the normal sized boxes again. So yes I am extremely disappointed.

Helpful?23T3SJYKI02013599411392
reply from Puffs

We're so sorry you didn't receive the products you expected, and we appreciate you bringing this to our attention. If you need further help with this, contact Walmart directly at 1-800-925-6278.

Oct 6, 2025
Frustrated1
4 out of 5 stars review

What’s up with the last 4 tissues in your boxes??

I’ve been buying your product for decades. But for the last year, the last 4 tissues in each long box are folded over, why is that? Every single box! I have to take them out and unfold them!! Fix your machines or Stop purposely folding them!!! THANK YOU !!!

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Dec 6, 2025
Checkmark
1 out of 5 stars review

Not as good as it use to

the last two times I’ve purchased this item and the tissue is not as smooth as it use to. It s more rough and it also does not feel like there is another lotion. I hope this company makes it as good as it use to. I do not recommend until further improve.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

Thank you for sharing your feedback with us, and I’m very sorry to hear the tissues didn’t feel as soft or soothing as you expected. We always want our brand and this product type to deliver the comforting experience you rely on, and I understand how disappointing it is when it doesn’t feel the same. I’ve shared your comments with our team so we can look into this further. If you’d like to talk with us directly, we’d be glad to help—please feel free to reach out to us at 1-800-777-1410.

Nov 16, 2025
TimOwen
2 out of 5 stars review

You have ruined a staple

Puffs Plus lotion used to accompany me through every sickness. I am three days in to this years cold and somehow the four pack of Puffs Plus Lotion is already all gone. Now I have to go back out to get more while I am very sick. You have failed me Puffs. I'm sorry but it is over. You have lost my trust and probably will never get it back. Goodbye. It's been a good run

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

We’re truly sorry to hear about your experience and that Puffs Plus Lotion didn’t meet your needs during your cold. We understand how disappointing it is to run out of a product you rely on, especially when you’re not feeling well. Your feedback is important to us, and if you’d like to share more about your experience, please feel free to reach out at 1-800-777-8337. We’d appreciate the chance to hear from you.

Nov 26, 2025
RedNosedNJ25
3 out of 5 stars review

Quality declining

I’ve been buying Puffs Plus Lotion for almost 30 years. The quality was great. They were the only tissues that caught all my snot and didn’t shred the delicate skin around my nose. Not this year! The past three 6-packs of tissues I bought have torn my nose up! You guys are putting less lotion and using inferior paper to create the tissues. I’m so tired of companies downgrading their products.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

Hi there, Thanks for sharing your experience with us, and we're really sorry to hear that our lotion tissues haven’t felt as comforting as they should. We truly appreciate your many years of loyalty, and we understand how frustrating it is when a favorite product doesn’t meet expectations. We’d really like to learn more and make this right. Please feel free to reach out to us at 1-800-777-8337, and we’ll be happy to talk with you directly. Thanks again for letting us know. We’re here to help.