We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from Puffs. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 777-8337.

We're so sorry you didn't receive the products you expected, and we appreciate you bringing this to our attention. If you need further help with this, contact Walmart directly at 1-800-925-6278.

Hi Tina, thank you for reaching out and for being a long-time Puffs Plus Lotion user. We’re sorry to hear that the tissues no longer feel as thick as you remember and that they’ve been tearing during use — that’s certainly disappointing and not the experience we want for our consumers. Your feedback is important to us, and we’d appreciate the opportunity to learn more and share your concerns directly with our Product Quality team. Please feel free to give us a call at 1-800-777-8337, Monday–Friday, 9:00 AM–6:00 PM EST, so we can better understand what you’re experiencing and see how we can help. Thank you again for taking the time to share your feedback with us.

Thank you for sharing your feedback with us, and I’m very sorry to hear the tissues didn’t feel as soft or soothing as you expected. We always want our brand and this product type to deliver the comforting experience you rely on, and I understand how disappointing it is when it doesn’t feel the same. I’ve shared your comments with our team so we can look into this further. If you’d like to talk with us directly, we’d be glad to help—please feel free to reach out to us at 1-800-777-1410.

Hi there, thank you for sharing your experience. We’re really sorry to hear how disappointed you are — that’s certainly not the experience we want anyone to have, especially with a product meant to be gentle and comforting. We appreciate you taking the time to share this feedback, as it’s important for our team to understand concerns around softness and lotion feel. If you’d like to discuss this further or have us look into it, please feel free to contact Puffs Consumer Care at 1-800-777-8337. We’d be glad to help.

Hi there, thank you for reaching out and for being such a long-time Puffs Plus Lotion user. We’re really sorry to hear that the tissues no longer feel as soft or lotion-like as you’ve come to expect — we understand how disappointing that can be, especially after decades of loyalty to the brand. We also appreciate you mentioning the Puffs Plus Lotion Purse Packs. Those were discontinued in March 2023, and we understand how much many consumers miss them. Your feedback about both the product feel and the discontinued format is important to us and will be shared with our team. We’d truly appreciate the opportunity to learn more about your experience and address your concerns directly. Please feel free to give us a call at 1-800-777-8337, Monday–Friday, 9:00 AM–6:00 PM EST, so we can better understand what you’re noticing and see how we can help. Thank you again for taking the time to share your thoughts — your feedback means a lot to us.

We always want Puffs to be there for every nose in need, so we're so sorry to hear this, Anne. While our products have been proven safe when used as directed, this surely is a surprise to hear. Your health and safety is very important to us, and our team would love to learn more. We hope you're feeling better now, and will give our Safety Team a call when you have a moment. You can reach us at (800) 777-8337.