Hi Elle, thank you for sharing this with us. I’m really sorry to hear the Puffs tissues were uncomfortable and left your skin irritated — that’s absolutely not the experience we want for you, and I can understand how frustrating that must have been. Since this is a product concern, our team would be glad to look into it for you. You can reach us at 1-800-777-8337. We appreciate you taking the time to share your feedback, and we’re here to help however we can.

Hi Manette, thank you for sharing your experience — we’re really sorry to hear how uncomfortable this was. That’s certainly not the experience we want anyone to have with Puffs tissues, especially if you’ve relied on them for comfort in the past. We appreciate you taking the time to explain what you noticed, and we’d like to learn more and help make this right. Please feel free to contact Puffs Consumer Care at 1-800-777-8337, and our team will be happy to assist further.

Thank you for sharing this feedback. It’s completely understandable to feel disappointed when a product you rely on for comfort—especially after surgeries—starts to feel different in softness and quality. Noticing fewer tissues in each box and a change in how gentle they feel can be frustrating, and your experience deserves to be heard by the team who can look into it. Because this is a product‑related concern, the Puffs team would really appreciate the chance to learn more about what you’ve noticed. You can reach them directly at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so they can gather the details and review your concerns further. If you have another review you’d like help responding to, feel free to share it

Thank you for taking the time to share your experience with us. We’re glad to hear that Puffs Plus Lotion has been your go‑to tissue, especially with allergies — and we’re truly sorry to learn that the moisturizing feel hasn’t been the same for you lately. Your tissues should always feel soothing and gentle, not leave your skin chapped, so we understand why this change has been disappointing. We’d really like to learn more about the specific boxes you purchased so our team can look into this further. Please give us a call at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so we can gather more details and help make this right.

We're so sorry you didn't receive the products you expected, and we appreciate you bringing this to our attention. If you need further help with this, contact Walmart directly at 1-800-925-6278.

Thank you for sharing your experience. We’re sorry to hear that your Puffs Plus Lotion tissues had a strong scent that reminded you of Vicks. These tissues are not supposed to have that aroma, so we understand how unpleasant and surprising that must have been—especially since you specifically avoided the Vicks‑scented version. The tissues should feel soft and soothing without any overwhelming smell. We’d appreciate the chance to learn more about your box so our team can look into what happened. Please reach out to us at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so we can gather more details and help make this right.

Thank you for sharing your feedback with us, and I’m very sorry to hear the tissues didn’t feel as soft or soothing as you expected. We always want our brand and this product type to deliver the comforting experience you rely on, and I understand how disappointing it is when it doesn’t feel the same. I’ve shared your comments with our team so we can look into this further. If you’d like to talk with us directly, we’d be glad to help—please feel free to reach out to us at 1-800-777-1410.

Hi there, thank you for taking the time to share this feedback. I’m truly sorry to hear how disappointed you’ve been — especially after being a loyal user for so many years. That’s definitely not the experience we want anyone to have, and it’s frustrating to feel like the quality has changed for the worse. Since this sounds like a product-quality issue and not a delivery concern, we’d really like to learn more and help make it right. Please contact our Puffs consumer care team at 1-800-777-8337 so we can talk through what you experienced and gather details from the packages you purchased. We appreciate you letting us know — feedback like yours is important and helps us improve.