Laura, thank you for taking the time to share your experience with us. I’m really glad to hear that Puffs Plus Lotion are your go‑to tissues and that they help with absorption and reduced redness. At the same time, I’m sorry to hear that you’ve noticed leftover material at times and that the first couple of tissues rip because they’re packed tightly. That’s not the experience we want you to have, and we appreciate you letting us know. We’d really like to learn more about your pack and help make this right. Please reach out to our Puffs team at 1‑800‑777‑8337, where they can gather details and assist you further.

Hi Elle, thank you for sharing this with us. I’m really sorry to hear the Puffs tissues were uncomfortable and left your skin irritated — that’s absolutely not the experience we want for you, and I can understand how frustrating that must have been. Since this is a product concern, our team would be glad to look into it for you. You can reach us at 1-800-777-8337. We appreciate you taking the time to share your feedback, and we’re here to help however we can.

Thank you for taking the time to share your experience with us. We’re glad to hear that Puffs Plus Lotion has been your go‑to tissue, especially with allergies — and we’re truly sorry to learn that the moisturizing feel hasn’t been the same for you lately. Your tissues should always feel soothing and gentle, not leave your skin chapped, so we understand why this change has been disappointing. We’d really like to learn more about the specific boxes you purchased so our team can look into this further. Please give us a call at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so we can gather more details and help make this right.