Hi there, thank you for reaching out and for being such a long-time Puffs Plus Lotion user. We’re really sorry to hear that the tissues no longer feel as soft or lotion-like as you’ve come to expect — we understand how disappointing that can be, especially after decades of loyalty to the brand. We also appreciate you mentioning the Puffs Plus Lotion Purse Packs. Those were discontinued in March 2023, and we understand how much many consumers miss them. Your feedback about both the product feel and the discontinued format is important to us and will be shared with our team. We’d truly appreciate the opportunity to learn more about your experience and address your concerns directly. Please feel free to give us a call at 1-800-777-8337, Monday–Friday, 9:00 AM–6:00 PM EST, so we can better understand what you’re noticing and see how we can help. Thank you again for taking the time to share your thoughts — your feedback means a lot to us.

Thank you for sharing this feedback. It’s completely understandable to feel disappointed when a product you rely on for comfort—especially after surgeries—starts to feel different in softness and quality. Noticing fewer tissues in each box and a change in how gentle they feel can be frustrating, and your experience deserves to be heard by the team who can look into it. Because this is a product‑related concern, the Puffs team would really appreciate the chance to learn more about what you’ve noticed. You can reach them directly at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so they can gather the details and review your concerns further. If you have another review you’d like help responding to, feel free to share it

Thank you for taking the time to share your experience with us. We’re glad to hear that Puffs Plus Lotion has been your go‑to tissue, especially with allergies — and we’re truly sorry to learn that the moisturizing feel hasn’t been the same for you lately. Your tissues should always feel soothing and gentle, not leave your skin chapped, so we understand why this change has been disappointing. We’d really like to learn more about the specific boxes you purchased so our team can look into this further. Please give us a call at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so we can gather more details and help make this right.

Thank you for sharing your experience. We’re sorry to hear that your Puffs Plus Lotion tissues had a strong scent that reminded you of Vicks. These tissues are not supposed to have that aroma, so we understand how unpleasant and surprising that must have been—especially since you specifically avoided the Vicks‑scented version. The tissues should feel soft and soothing without any overwhelming smell. We’d appreciate the chance to learn more about your box so our team can look into what happened. Please reach out to us at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so we can gather more details and help make this right.