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Customer reviews for Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box for
Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box

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Showing 191-200 of 7,945 reviews
Dec 3, 2023
Lois
3 out of 5 stars review

Verified Purchase

Torn tissues

This is the first time buying these that We have a hard time getting the tissues out of the box,several tissue get ripped up trying to get one good ctissue !

Helpful?23T3SJYKI02013599411392
reply from Puffs

We’re so sorry that the tissue isn’t coming out of the carton opening as easily as expected and we understand how frustrating that can be! We have high standards for every part of our packaging process, but it is possible that when the bundle of tissue was being inserted into the carton it could have shifted slightly, causing the issue you’re experiencing with dispensing. As you continue dispensing tissues, it should become easier to pull them out smoothly. Once there’s a little more room in the carton it should allow the bundle to shift back where it should be for proper dispensing. We will certainly pass your concerns on to our product & packaging teams as well. We'd like to gather some information for them as well as try to make this experience up to you. Please give us a call at 1 (800) 777-8337.

Dec 5, 2023
Debbie Dahlinger
5 out of 5 stars review

Verified Purchase

PuffsXtra Soft Tissue

Great buy ! Xtra soft Puffs is a super strong and soft facial tissue that goes the extra mile . It's not a one and done for your which makes more economical.

Helpful?23T3SJYKI02013599411392
Mar 30, 2026
Grandma26
3 out of 5 stars review

New material not soft.

Puffs Plus Lotion has been our go-to tissue. My recent purchase of a 4-pack of family size tissues has a different quality of paper being used. Certainly not as thick or as soft as previously. I hope this is just temporary and the quality returns. Disappointed.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

Thank you for taking the time to share your experience with us. We’re sorry to hear that your recent 4‑pack of Puffs Plus Lotion didn’t feel as thick or as soft as you’re used to. These tissues should always feel soothing and comforting, especially when you’re not feeling your best, so we understand why this change was disappointing. We’d really like to learn more about the specific packages you purchased so our team can look into this further. Please give us a call at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so we can gather more details and help make this right.

May 12, 2026
Hidee
1 out of 5 stars review

If it is not broke, don;t change it.

I have used Puffs for most of my life with total satisfaction. However, someone within your design team decided to change the size of the square boxes that USED TO FIT in my tissue dispenser covers. I am now forced to use KLEENEX.. Thanks for the disappointment.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Mar 26, 2026
Pat554
4 out of 5 stars review

Dangerous loose fluff

Until today, I had no complaints about your product. Best one for me to use for a cold and sore nose. Today I pulled a tissue to use and breathed in while it was by my face which I have done many times and didn't notice until too late all this loose fluff on it which I sucked into my throat which made me start to choke. I had to drink lots of water to wash it down. It was very scary.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
May 19, 2026
SusieG
4 out of 5 stars review

Lose a few tissues with each new box

I love Puffs with lotion and have bought them for many years. BUT... recently, it's beyond difficult to get the tissues out after opening a new box. Maybe it's a way to have people needing to purchase more boxes by losing the first few tissues. That's a lot of boxes being bought per person each time…. and more money for the company…. Otherwise, it's a great product.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Mar 29, 2026
Elizabethm
1 out of 5 stars review

Poor quality

Wow capitalism has come for these now. They were the only tissues I used to buy if I were sick. They’re so cheap and thin now. No lotion on your fingers after using and they’re not like a plush towel anymore, more like a slightly lotioned gas station TP. Wish I was not sick this week or that I didn’t buy 2 boxes of these thinking they would still be good. Very disappointed.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

Elizabeth, thank you for taking the time to share your experience with us. We’re truly sorry to hear that your recent Puffs Plus Lotion didn’t feel as soft, plush, or soothing as you’ve come to expect — especially when you’re not feeling well. They should never feel thin or under‑lotioned, so we understand how disappointing this was, particularly after purchasing two boxes. We’d really like to learn more about the specific packages you bought so our team can look into this further. Please give us a call at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so we can gather more details and help make this right.

Mar 29, 2026
Patricia007
4 out of 5 stars review

Please change the aesthetics of the box.

I love this product. I’ve been using them for over 30 years. But lately I am tempted to use other similar products. The pastels are seriously from the 80s. I can’t look at them any longer. TikTok goes the Clock, looking for a change soon!So, design change is just probably a smart marketing idea. Thank you!

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Aug 15, 2025
ashstein12_4553
5 out of 5 stars review

So gentle!

I buy these Tissues every fall in preparation for the winter months. These are so much gentler on the nose and face especially when you have a runny nose. My kids prefer these and they are so worth the extra pennies.

Review from influenster.com
Helpful?23T3SJYKI02013599411392
Oct 15, 2025
Me
5 out of 5 stars review

Verified Purchase

Best Facial Tissues

Puffs Plus With Lotion

Helpful?23T3SJYKI02013599411392