Hi there, thank you for sharing your experience. We’re really sorry to hear how disappointed you are — that’s certainly not the experience we want anyone to have, especially with a product meant to be gentle and comforting. We appreciate you taking the time to share this feedback, as it’s important for our team to understand concerns around softness and lotion feel. If you’d like to discuss this further or have us look into it, please feel free to contact Puffs Consumer Care at 1-800-777-8337. We’d be glad to help.

We always want Puffs to be there for every nose in need, so we're so sorry to hear this, Anne. While our products have been proven safe when used as directed, this surely is a surprise to hear. Your health and safety is very important to us, and our team would love to learn more. We hope you're feeling better now, and will give our Safety Team a call when you have a moment. You can reach us at (800) 777-8337.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from Puffs. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 777-8337.

We're sorry to hear you're having trouble finding your favorite box size near you, Austyn. While we have many different Puffs sizes available, it's up to the store on which items they choose to sell. If you aren't seeing your favorite version near you, we'd recommend contacting Sam's Club directly by calling 1-888-746-7726.

Hi there, thank you for taking the time to share this feedback. I’m truly sorry to hear how disappointed you’ve been — especially after being a loyal user for so many years. That’s definitely not the experience we want anyone to have, and it’s frustrating to feel like the quality has changed for the worse. Since this sounds like a product-quality issue and not a delivery concern, we’d really like to learn more and help make it right. Please contact our Puffs consumer care team at 1-800-777-8337 so we can talk through what you experienced and gather details from the packages you purchased. We appreciate you letting us know — feedback like yours is important and helps us improve.

We’re sorry to hear this and we appreciate you bringing this to our attention. The softness of facial tissues is directly related to the amount of lint. The softer the paper, the more lint there may be. However, an excess of lint can build up on the manufacturing line. Our Quality Team regularly shuts down our manufacturing lines to remove excess lint that could drop onto products, so that they should reach you in the best possible condition. Please reach out to us at your earliest convenience, we'd like to collect further details from you about your experience. You can reach us Monday through Friday, 9:00am - 6:00pm EST, at 1-800-777-8337. Thank you, and we look forward to hearing from you. -The Puffs Team