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Customer reviews for Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box for
Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box

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Showing 2,301-2,310 of 7,934 reviews
Apr 1, 2016
CAROLGIN_1064964
4 out of 5 stars review

[This review was collected as part of a promotion.] Great for irritated nose if you have a cold/flu/allergies. For just the 'I just came in out of the cold' nose drip - I hate to use a more expensive tissue for. I WILL BUY a box to put back with cold meds and 'comfort' stuff, but wouldn't plan to use for every day use.

Review from SampleSource.com
Helpful?23T3SJYKI02013599411392
Sep 14, 2012
riken
1 out of 5 stars review

won't buy ugly

We've been buying Puffs w/lotion for years and several times we have not been too crazy about the package designs. This latest design was so ugly we bought Kleenex tissues. We buy them at BJ's and every time I go there I look for a new design but the same ugly boxes are on the shelves. I suspect there are many people like us that refuse to buy them until a better design comes out. Of course BJ's isn't going to reorder until their existing stock is depleted so it's going to be a while before I purchase a Puffs product.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Puffs Team

We appreciate your comments. I am sorry you did not see any box designs that you liked. I am passing your comments along to the rest of the Puffs Team.

Jan 6, 2024
Missi
2 out of 5 stars review

Poor Quality

I have been a committed puffs plus customer since the 80's and over time I noticed significant changes. However recently, the change is even more evident. Is there even any Lotion in them anymore? And what happened to the wonderful softness/ thickness they had? Changing this product is unfortunate, does it really save the company that much money?

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

Your loyalty to Puffs over the years is very much appreciated, Missi, and we're sorry to hear that this has been your experience. We can assure you that our Puffs Plus Lotion tissues go through many quality checks to ensure that they reach you in the best possible condition, and we'd like to mention that we haven't many any recent changes to these tissues. The last change we made took place in 2019, when we added even more soothing lotion. We'll be sure to share this with our team, and we'd like to learn more. When you're able, please give us a call at (800) 777-8337.

Apr 1, 2016
JESSICAHCA_898541
5 out of 5 stars review

[This review was collected as part of a promotion.] I had a horrible runny nose and I was using regular tissues and they hurt my nose so much. I remember I had these to use and they were amazing. They made my raw nose not hurt and they were just a relief to use. As soon as I was out I went and purchased 2 boxes.

Review from SampleSource.com
Helpful?23T3SJYKI02013599411392
Feb 5, 2013
Sissle
2 out of 5 stars review

Plus lotion--really??

You have changed your product because this tissue used to be soft. I have allergies and use tissues multiple times a day and I can not recommend this product. Feels like wiping my nose with tree bark. Go back to the old Puffs with lotion--it was better

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Feb 8, 2013
LALA
2 out of 5 stars review

what has happened to Puffs with Lotion?

I can not believe how changed the Puffs with Lotion is. I have been buying this brand for years and was very happy. I used them daily and now I notice such a difference: they are thinner and not soft at all. Today I broke down and bought the competitor's and they are a bit better. Bring back the old Puffs with Lotion, please!

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Dec 2, 2018
Jannim
2 out of 5 stars review

What have you changed?

These are way thinner than they used to be. Very poor quality. Also, there are clumps of white stuff, that almost looks like balled up lotion that fell on to my black dress pants when I was out at an event and when I went to brush them off they smeared all over my pants! I have been buying your product for years. Never again!

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Response from Puffs

Your years of loyalty haven't gone unnoticed. We haven't made any changes recently, and still expect you to get that top-notch quality you expect! We'd like to learn more about your experience and help further, so please call us at (800) 777-8337 when you can.

Nov 18, 2012
JBM38
3 out of 5 stars review

What Happened?

My family has used Puffs plus Lotion for many, many years and until recently would not have even have considered any other brand. However, like many of your other reviewers we have recently noticed a significant decline in quality. They remind me of the generic tissues that are frequently found in hotel rooms. I am also extremely unhappy with the new box designs. Some of them can only be described as UGLY! (A few months ago you had a hummingbird box design that I thought was great.) As I said we have never considered any other brand but we are ready to do so now.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Puffs Team

Thanks for taking the time to contact us. We would like to get more details about your experience. Please give us a call at 1-800-777-8337. I will certainly let the rest of the Puffs Team know your thoughts about the package designs.

Jul 27, 2013
Debee60
1 out of 5 stars review

Where's the softness I'm used to??

I always chose Puffs because they were softer than the other brands. After opening a box and using a tissue to wipe cream from my face I had to look again to see if it was Puffs! They were very scratchy and I thought maybe I picked up the economy brand by mistake. Bring back the softness, please!

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Jan 19, 2014
sanora
1 out of 5 stars review

VERY POOR

I have purchased a 3 pack of puffs plus with lotion. I have always used this brand and love it... But this last pack i have bought is like sandpaper. I am on my second box of sandpaper. I think you need to look and see where the lotion went for its not in the boxes i have.. thank you and i hope to hear from someone soon........

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from CR

We’re sorry to see you aren’t happy! We’d love the chance to resolve this for you! Would you mind giving our team a call at 1- 800-777-8337, Mon-Fri 9AM-6PM EST? We’d love to make this right for you! Thanks so much for reaching out and giving us the chance to fix this!