Skip to Main Content
Sams Club
Sams Club
Customer reviews for Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box for
Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box

Member photos

  • +9 images
Sort by |
Showing 2,291-2,300 of 7,934 reviews
Jun 30, 2013
EmilyC
2 out of 5 stars review

Why??

I used to not be able to survive a cold/flu without using Puffs Plus Lotion. They were soothing and fluffy soft. However, I just bought a some yesterday (because I have a horrible cold), and they are NOT the same Puffs I remember. They are rough and don't seem to have any lotion on them at all. They are worse than the tissues I use on a regular basis. This is so unfortunate, and I hope these negative reviews inspire Puffs manufacturers to re-think their product changes. I want my old Puffs back!

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Feb 7, 2025
Tbshadow13
1 out of 5 stars review

Don’t waste your money, they’re defective

Have spent $$$ on Puffs over the years and for the past year or so, ALL boxes are defective. Shedding clumps of white lint on everything you wear, floors, any surface. Not sure what happened with their manufacturing process but it’s gone downhill. Breathing in dangerous lint, often from the first tissue you pull out of even the large boxes, and especially once you reach the end of the small ones.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

Thank you so much for leaving your review and we're sorry you feel this way. Our tissues go through many quality checks to ensure that we’ll be there when your nose is in need. A few things can happen that can cause an excess of lint. First, the softness is directly related to the amount of lint; meaning, the softer the tissue, the more lint there will be. The second cause is lint builds up on the manufacturing lines. In this case, we do regularly shut down our manufacturing lines to remove excess lint in an attempt to reduce the chances of it happening. We’ll share this with our Quality Team and appreciate you bringing this to our attention.

Jun 12, 2014
Creativetrina
5 out of 5 stars review

So soft

I love the Puff Plus Lotion tissue it's so soft and i love the feel of the lotion on it. If you have a cold this will ease the pain when blowing your nose. Great for removing makeup without the harsh tissue. in your bathroom. @Influenster #Passthepuffs I received Influenster for testing purposes

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Nov 1, 2022
Lotion
3 out of 5 stars review

Poor pop up tissues

Tissues are fine but about half way through the box, they no longer pop up when you pull out a tissue. So user has to rummage around in the box to find an edge of tissue to pull up in order to pull tissue out. Annoying. This has happened with the last 3 boxes of tissues.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Jun 7, 2022
Tweak
5 out of 5 stars review

Truly easy on the nose when you have a cold

This tissue is very soft on skin but is also very strong and does not fall apart when you blow into it. It is great for those with a cold and runny nose and also works well for every day use. I have used these tissues for over ten years-every other tissue falls short in comparison.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Dec 30, 2012
trnrofgryhnds
1 out of 5 stars review

Just not the same

I don't know what change, but my nose is raw. I bought a box of puffs plus lotion and I got the exact same quality as kleenex brand with lotion. I'm sorry, your product has always been what I turned to with a cold. However, if this is what has become of your product, forget it. Very tempted to ask for the difference in price. I could have gotten this from Kleenex brand for less.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Jan 2, 2013
sorenosebjf
1 out of 5 stars review

Puffs Lotion

I don't know what happened from this year and last year, but the tissues are very ruff on the nose and I might as well choose the cheapest brand. I have used puffs lotion for years and never had a problem until this year. Please for my nose's conduction go back to the old puffs.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Nov 20, 2024
Nickname12
2 out of 5 stars review

Not as good

Most of my life everytime I have a cold I have made sure I had these on hand exclusively. I recently came down with a cold and bought a box. Immediately upon bringing a tissue to my nose it felt like just normal tissue. Rough and not soft at all. Shrinkflation got Puffs with Lotion. Definitely not as good, soft or soothing. Still better than others but it’s not what it used to be

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

There is nothing worse than having a sore nose, and having a cold on top of it. We're very sorry you had this experience with the lotion. We check the quality of our products many times during the manufacturing process, because your safety and comfort are so important to us at Puffs. We're disappointed our Puffs didn't measure up, and we'd like to speak with you about it, if you could please give us a call Monday through Friday, between the hours of 9:00am to 6:00pm EST, at 1-800-777-8337 for additional assistance. -The Puffs Team

May 4, 2011
Lori37
5 out of 5 stars review

Review of Puff Lotion

Overall i love Puffs. They are study when blowing and they do not have as many fly away particles as some of the other leading brands. The only thing I have a hard time with is when I have a really runny nose, the tissue is not as absorbing as i would like due to the lotion content in the tissue. It does protect against red raw noses during cold and flu season. still give it a 5 star rating. Lori

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Mar 26, 2019
Susan3
3 out of 5 stars review

Great inside, ugly outside

My family has exclusively used Puffs Plus Lotion since they were introduced. But the box design has always been ugly and unappealing. A few recent designs have been an improvement. When I shop for tissues, the first thing that catches my eye is the Kleenex display with its colorful and attractive designs on its boxes. But I always loyally reach for my ho-hum drab quality standby, Puffs Plus. Just because you make a good product doesn't mean it has to be boring. Let's have some exciting colors and designs to display in our homes and offices to catch our attention and cheer us a bit when we need to reach for a hankie! The playful prints are a step in the right direction! Let's see more creativity in the other Puffs products!

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from The Puffs Team

Your honest input really means a lot to our team, Susan. We've let them know how much you love our Puffs Plus Lotion, but would love some feisty new designs on the boxes. Thanks so much for reaching out to us! If there's anything else we can help with, please give us a call at (800) 777-8337.