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Customer reviews for Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box for
Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box

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Jan 10, 2012
NoseInNeed
1 out of 5 stars review

Very disappointed

I'm not sure why there have been changes to this product, but I assure you it wasn't for the better. My husband and I caught a bad cold recently and bought Puffs Plus Lotion, as we always do when our "noses are in need", only to be very disappointed. It felt no more soothing than any other brand of tissue. I never thought I'd say this, but I will longer buy this product.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Oct 3, 2012
AlaskaGirl
1 out of 5 stars review

Don't waste your money!

I have ONLY used Puffs plus lotion for YEARS and recommended to lots of friends, who also have been faithful customers. We have all been shocked in the loss of quality while paying a premium price. The texture is worse than a generic tissue, and the scent reeks of chemicals. I will no longer be a faithful until you return to your original formula and quality.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Apr 1, 2016
ALIYAHMFL_525723
5 out of 5 stars review

[This review was collected as part of a promotion.] I really like this product. Puffs is a brand that I would trust. I really like that there is not much lint from the tissues as compared to other brands. Its gentle on my nose (which is very sensitive) and isn't harsh on my skin. The only issue I have with this is the packaging. The box I bought which i'm assuming is family size (not the cube) the perforated portion to tear off is a bit large in my opinion. Why does it have to be at the front half of the box all the way to the top? Why have all the tissues exposed like that? Instead off a sliver at the top just to take off and all the tissues aren't exposed?

Review from SampleSource.com
Helpful?23T3SJYKI02013599411392
Feb 22, 2014
Nickster
1 out of 5 stars review

Why change a superior product to an inferior product ?

This used to be the best tissue on the market, the only one I would buy, well worth the extra money. But now it's no different than any other cheap brand, so why should I pay extra money ? I thought the goal was usually to improve products, but what do I know, I'm just a consumer, or at least I was.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from CR

So sorry to have disappointed you! Our goal is to provide a quality product that you can trust! Would you mind reaching out to us at 1- 800-777-8337, Mon-Fri 9AM-6PM EST? Thanks!

Nov 2, 2011
Barnesfamily
5 out of 5 stars review

Don't live without it !!!

I have used this product for almost 10 years now. I have a couple of kiddos that have allergies, year round, and if we were to use another tissue, their poor little noses would be raw !!!! This tissue is so gentle on their noses ! We don't live without it !! I have to agree with one of the comments made before about making a dispenser for the CAR !!!! That is a must have !!!! I have those tissues in my console, purse and everywhere else !! I would def. buy one for the car ! Thanks PUFFS for a great product !

Review from puffs.com
Helpful?23T3SJYKI02013599411392
May 6, 2022
stephsartain
5 out of 5 stars review

This product is the

This product is the best tissue ever made! I suffer from allergies and I am constantly blowing and wiping my nose. Before I found these tissues my nose was always red, irritated and had dry skin on it. Now I don't suffer from any of those issues!! These tissues are so gentle and soothing I will never use anything but then!!

Review from influenster.com
Helpful?23T3SJYKI02013599411392
Oct 24, 2011
Shannon
1 out of 5 stars review

What happened?

I have used Puffs for a long time and have loved them! I expecially liked the Puffs Plus Lotion because they were soft, strong, and had lotion! What's not to love? And I didn't mind paying the price for a great product. But about a month ago I bought a 3-pack of the Puffs Plus Lotion and am very disappointed with them. They are thin, have no lotion to speak of, and the 2-ply kept coming apart. I have always been a loyal fan, but I can't see paying so much more for your product when I can find the same quality with generic. Please bring back the old ones :(

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Consumer Care

Oh no! We have strict quality standards and wouldn't expect your purchase of Puffs Plus to be thin and contain no lotion. I'll share your review with our quality team. In the meantime, please give us a call at (800) 777-8337. Thanks!

Jun 19, 2023
CTODD
1 out of 5 stars review

Why change your box size?

I love this product but over the past year all of the cube shaped boxes have grown just a bit. They no longer fit in the stainless covers I use throughout my home to add the weight needed to keep the box stable when pulling out a tissue. The change is ever so slight and unfortunate. I actually wonder if you even realize the impact of this change??? Back to that other brand.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

We appreciate hearing feedback like this, and we're really sorry this change isn't as convenient as it used to be! Your disappointment will be passed down to the Product Team, and we're glad you brought this to our attention. If you'd like to discuss your experience further or have other comments you want to share to help us improve, please call us at 1-800-777-8337, M-F, 9 AM to 6 PM EST.

Jun 3, 2014
Annesan
5 out of 5 stars review

Do not care for the designs.

Have already done this once but something happened. I do not care for the recent designs so I'm not buying as many Puffs which I normally like to keep well-stocked. I sort through the boxes in the store to find a design I prefer ... the striped box (greens/blues/white (Puffs Plus Lotion) is my preferred design at the moment because there's little choice for me. Flowers would be nice also butterflies, something pleasing to the eye and not these modern designs. Thank you for letting me give my opinion. Regards, Anne

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Jan 2, 2013
SoreSchnozz
1 out of 5 stars review

where's the lotion?

I agree w/previous posters, these tissues have suffered a great change in quality. Used to be the brand/type I bought when we had colds--puffs w/lotion, but I just bought stacks of them at a warehouse store and they are just like sandpaper. Kleenex has it all over them w/their basic soft tissue. What happened??

Review from puffs.com
Helpful?23T3SJYKI02013599411392