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Customer reviews for Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box for
Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box

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Nov 8, 2012
Giggles
5 out of 5 stars review

Good product processing problem

I am a dedicated, long time user of Puffs tissues. I recently purchased a multipack of Puffs +lotion- each of the three boxes were at least 1/3 filled with half sheets of tissues- like they were torn down the middle. Maybe you need to check your processing plant. It has happened before but this time all 3 boxes were like that. just thought you might like to know.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Dec 7, 2021
Thatsickgirl
2 out of 5 stars review

What happened to these?

These used to be my go to tissues because they were soft. And I was sick I would run out and buy these before I even got medicine. Today I got sick and did my usual thing and was shocked at how rough these were. I haven’t tried the Ultra Soft yet but I have that in the competing brand and it’s way softer than Puffs with lotion. So disappointed.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Puffs Team

We never want you disappointed with your trusted go to, so we're sad these do not have the comfy softness that you’re used to. When your nose is in need of extra care, the extra lotion should always be there. Call 1-800-777-8337, our Puff Team is standing by, and we’ll take a closer look to find out why.

Oct 4, 2010
Robi
1 out of 5 stars review

Puffs Plus

Very disappointed to see the box has shrunk, but price has not. Do you just assume the public is too stupid to notice? Tissue is not the same either. I will be looking for another brand. I have been very happy with this brand for years, so I am VERY disappointed.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Consumer Care Team

I'm so sorry you were disappointed. We did upgrade the tissues recently, making them softer and more flexible. We try to keep our manufacturing costs as low as possible so we can offer our Puffs at an affordable price. Sometimes, though, costs of ingredients or packaging materials increase, and we're faced with a tough decision. We can either raise the price or change the amount in the package, as we did in this case. I sure hope you will give them another try!

Jun 19, 2018
Lynnie
5 out of 5 stars review

GREAT PRODUCT- UGLY PACKAGES

WHY DOES SUCH A GREAT PRODUCT CONTINUE TO HAVE SUCH UGLY, OUTDATED PACKAGING?!? I CRINGE WHEN BUYING A CLUB PACK BECAUSE THE BOX DESIGNS ARE AWFUL! WHY NOT OFFER SOME MORE NEUTRAL, SOLID COLORS TO MATCH TODAY'S INTERIOR DESIGN COLORS OR STRIPES OR DOTS THAT ARE IN COLORS FOUND IN TODAY'S HOMES? THE FLOWER DESIGNS HAVE TO GO!!! I'M NOT WILLING TO USE A COVER OVER THE BOXES OF TISSUES TO HIDE THE DESIGNS, BUT I HATE THE BOXES THEMSELVES AND I'M UNHAPPY TO USE THESE DESIGNS IN MY HOME>

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from The Puffs Team

Lynnie, it delights us that you choose our tissues for your home, and we appreciate you sharing your thoughts on the pack designs for our Puffs. We want our boxes to always be appealing, and a proud display of the tissues you trust. We’ll pass on your feedback to our Design team for future consideration and if you ever want to get in touch, just call 1(800) 777-8337 to reach out to us.

Dec 17, 2008
brownie
2 out of 5 stars review

Not as Soft as before

I have noticed that the whole box doesn't have the same softness throughout. I alays buy the cubes with lotion and have been recently disappionted. My daughter has even mentioned that they are not as soft. I would like to have the same consistence as I had in the past. My daughter is using toilet paper most of the time and she use to tell everyone that Puffs was the brand to buy. I haven't heard her say that the past few months.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Feb 1, 2012
Grauntie
2 out of 5 stars review

Bring 'em Back, P & G!

I am not one to rate a product online, and when I do, it is generally to reinforce a positive experience. But I went online today to see what I could find out about Puffs Plus, because the boxes I am consuming right now are not at all what I loved in the past. That was when I found this review site, and was relieved that I wasn't just imagining the considerable change in product. I am recovering from the flu, my sweet husband purchased two boxes - one Puffs plus, and one a competitor. I have to say, I give the nod to the competitor this morning. Then I stumbled on something: I wiped my glasses with the Puffs plus. In the past, if I'd tried to clean the lenses, the lotion would have left a smear. Not this morning! I used to have to buy separate Puffs for the bathroom counter for this very purpose -- no more, I am sorry to say! I'm hoping this contribution will support others' requests to go back to what was the best tissue ever! Even my now 25-year old daughter used to ask for them when she was an undergraduate in college. I don't know when they changed the formula because I haven't had a bad cold like this for over a year. I don't care if they are smaller, or cost more. I just want the softness. They were such a comfort!!!! Bring 'em back, Proctor and Gamble -- please?

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Apr 1, 2016
MELISSA_MKY_481479
5 out of 5 stars review

[This review was collected as part of a promotion.] Perfect timing to try this, as I always get a cold and have to blow my nose a lot when the weather gets cooler. I like the Puffs Plus Lotion because they are easier on my nose, and my nose doesn't get raw after use

Review from SampleSource.com
Helpful?23T3SJYKI02013599411392
Feb 19, 2014
Lynnett
1 out of 5 stars review

Getting worse and worse

I have purchased Puff's plus since I can remember, I've always loved the product and nothing protects my nose better. I have sinus issues so my tissue means a lot to me, but I have to say Puff's has gotten worse and worse over the years.I just bought a new box and for the little bit of tissues I did get, there was also hardly any lotion and holes in the tissue sheets. Kleenex seems to be making a better tissue with lotion now and that's sad, because I usually am a loyal customer

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from CR

So sorry to have disappointed you! Our goal is to provide a quality product that you can trust! Would you mind reaching out to us at 1- 800-777-8337, Mon-Fri 9AM-6PM EST? Thanks!

Mar 14, 2021
lorih64
5 out of 5 stars review

The Puff's Plus Lotion tissues are a must have for when you have a cold/runny nose.  Constantly blowing your nose takes a toll on your nose it feels like it's raw after while. The added lotion really helps plus it's thicker than others. I highly recommend.

Review from influenster.com
Helpful?23T3SJYKI02013599411392
Apr 1, 2016
DAWNBGA_873219
5 out of 5 stars review

[This review was collected as part of a promotion.] My son and I usually get sick at this time of year, so it was the perfect time to try out Puffs Plus Lotion. I'm picky about what tissues I use when I'm sick, and these didn't disappoint. They were soft but sturdy, which is very important. I also liked that they didn't irritate my sensitive skin. I would definitely buy these for my family in the future.

Review from SampleSource.com
Helpful?23T3SJYKI02013599411392