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Customer reviews for Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box for
Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box

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Feb 26, 2012
Tmb12
2 out of 5 stars review

Not like they used to be

I currently have a cold, and knew that I needed to get puffs plus lotion once my nose started turning red from other tissues. When I opened the box, I was extremely disappointed! I thought I had mistakenly bought the regular puffs, but I had not. These tissues do not have nearly as much lotion as they used to; short of firming rubbing it between my fingers I could not even tell that they had lotion on them at all! Puffs plus lotion used to be a godsend when I was sick, but now all I'm left with is a cracked, red nose!

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Puffs Team

I am sorry you are not feeling the lotion. We would like to get this reported and get some information off of your box. Please give us a call at 1-800-777-8337.

Apr 1, 2016
TANAWAZ_911352
4 out of 5 stars review

[This review was collected as part of a promotion.] This product worked perfectly for my children during the cold/flu season recently. It kept their noses from getting dried, sore, and red from over use of tissue. The soft material was even gentle enough to use on my toddler.

Review from SampleSource.com
Helpful?23T3SJYKI02013599411392
Mar 1, 2024
victoriah300
5 out of 5 stars review

Providing comfort during uncomfortable times!

As soon as I hear sniffles in my house, I immediately go to the store and grab these Puffs tissues! The ones with lotion keep your nose from feeling raw as the tissue is extra soft. My little ones love it! They absorb really well, and I dont have to worry about getting boogies on my hands when cleaning the kids' noses! They are strong yet soft and do an amazing job at helping you stay comfortable during an uncomfortable time! You won't be disappointed!

Review from influenster.com
Helpful?23T3SJYKI02013599411392
Oct 21, 2010
mfantasmo12
5 out of 5 stars review

Puffs w/lotion

These are the best kleenex's I've ever used. I only use these and today I bought a new box and was VERY disappointed to find out you have downsized the boxes from 132 ct to 124 ct. That is 8 less than before. Those 8 could be very crucial especially in the upcoming Winter months. I am also debating buying the Kleenex brand because you get more for your money. I don't want to do that because I really prefer these over the Kleenex brand.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Mar 7, 2019
AnneS
1 out of 5 stars review

What changed!?

These used to be great! Loved them - so soft, gentle and with a luxurious feel. But in the past year, in a misguided attempt to save money I suppose, P&G changed them. They are now more like tissue paper. Not nearly as soft. Going to try other brands with lotion and see if I can get a superior quality. So what changed? And can you change it back?

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from The Puffs Team

You deserve soft, soothing tissues, Anne. We want to assure you that we haven't changed our Puffs Plus Lotion recently, and this isn't what we expect to hear! We'd like to learn more about your recent purchase, and get you back to the Puffs experience you trust. So we can, please call us at (800) 777-8337.

Apr 1, 2016
BRIGITTEHTX_762796
5 out of 5 stars review

[This review was collected as part of a promotion.] during this season I tackle a lot of allergies and sinus problems and with blowing my nose more often it usually leaves it irritated but not with this tissues, those are gentle enough for sensitive skin

Review from SampleSource.com
Helpful?23T3SJYKI02013599411392
Jan 6, 2013
SoreNoseJill
1 out of 5 stars review

Can't recall this product being this bad

I remember having the flu in years past and getting a box of Puffs with lotion. It actually soothed your nose when you used a tissue. I used this product for one day and I literally have a scab on my nose from it being rubbed raw. This is definitely not the product I remember and I really don't think there is ANY lotion in the tissues at all. Wasted money in my opinion and I will NOT buy this product again.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Feb 20, 2014
Tracey
1 out of 5 stars review

bring back the old puffs plus

Thought I got a mislabeled box. Kept checking - it says puff plus lotion. I don't feel any lotion and my nose was raw less than 12 hours into my cold. These are worthless and not even as soft as the old puffs. If there's lotion on these, I don't feel it. Will never buy these again. So disappointed as I have been using using these for years!

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from CR

We’re sorry to see you aren’t happy! We’d love the chance to resolve this for you! Would you mind giving our team a call at 1- 800-777-8337, Mon-Fri 9AM-6PM EST? We’d love to make this right for you! Thanks so much for reaching out and giving us the chance to fix this!

Aug 21, 2023
jennifer2481
1 out of 5 stars review

what has happened???

i USED to love love love this product. they USED to be thick and durable worth the money i was spending. NOW they are the same grade as the dollar tree brand this you can see right thru it and it doesnt even hold up anymore. talk about inflation and reducing product value.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

We're sorry to hear that a loyal Puffs fan like you had this experience. We can assure you that our tissues go through strict quality checks to ensure that they reach you in the best possible condition. We'd like to mention that our Puffs Plus Lotion tissues haven't had any recent changes. We'll be sure to share your comments with our team, and we'd like to learn more about your experience. Please give us a call at (800) 777-8337 when you have a chance.

Jun 19, 2014
Anonymous
5 out of 5 stars review

Extra softness

I just got a sample of #passthepuffs Puffs plus lotion tissues in my @influentster #TLCVoxbox and I fell totally in love with the product. It gives you extra softness to the touch. Ideal on removing makeup and clearing out your tears on you children's graduation...so emotional!!

Review from puffs.com
Helpful?23T3SJYKI02013599411392