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Customer reviews for Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box for
Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box

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Nov 27, 2011
Bess
1 out of 5 stars review

Used to be the best tissues

I have purchased Puffs since they first were introduced, leaving far behind Kleenex. Kleenex could never compete with Puffs until now. The quality is now the same as Kleenex, leaving only price competition. Please bring back the quality of Puffs be a use right now they are terrible.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Consumer Care

Hate to hear you feel the quality of Puffs has gone downhill. We wouldn't expect this since we have high quality standards. Still, we'd like to learn more about this if you could please give us a call at (800) 777-8337. Thanks!

Jan 3, 2020
ChangeItBack
1 out of 5 stars review

Feels like no lotion at all

Puffs with lotion used to be my go-to product when I have a cold but not anymore. This product has changed and it feels like there's no lotion on these tissues at all. My nose is chapped as heck right now which used to not happen with Puffs with lotion a couple years ago. If you're trying to save money by cheapening the product you're going to lose customers with its poor quality! Based on other reviews, your customers can tell the difference and I will not be buying again.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Puffs

We're glad you reached out to us about this. We're happy to let you know, in August 2019 we added 40% more lotion in the the Plus Lotion tissues. We'd like to assure you that we're still the tissues you can count on when your nose is in need. When you have some free time, please get in touch with us at (800) 777-8337.

Nov 20, 2014
Jan64
2 out of 5 stars review

Puffs Plus is not what it used to be.

I used to love Puffs Plus Lotion and kept it in every room and in my car. Then, a year or so ago, they seemed to have changed the formula and the tissues where not the same. They were thinner and not as soft. so I changed to Kleenex Cool Touch which I am very satisfied with. On my last shopping trip, my local grocery store was out of Cool Touch so I bought a few boxes of Puffs Plus Lotion and was reminded of why I stopped using this product. I really wish they would change back to the original formula, I loved Puffs Plus Lotion and would go back in a heart beat.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from CR

Hi Jan, we are sorry you are unhappy with our product. We would love to discuss this further. Do you mind reaching out to us at 1-855-236-3353 Mon-Fri 9AM-6PM EST? Thank you for your feedback!

Apr 1, 2016
KAYLADTX_334236
5 out of 5 stars review

[This review was collected as part of a promotion.] This tissue was great for keeping in my purse and using when I needed to. It was soft and strong enough to handle my toddler's nose. It didn't leave my nose feeling dry or a redness from blowing too much. It is a great tissue.

Review from SampleSource.com
Helpful?23T3SJYKI02013599411392
Jan 6, 2024
Missi
2 out of 5 stars review

Poor Quality

I have been a committed puffs plus customer since the 80's and over time I noticed significant changes. However recently, the change is even more evident. Is there even any Lotion in them anymore? And what happened to the wonderful softness/ thickness they had? Changing this product is unfortunate, does it really save the company that much money?

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

Your loyalty to Puffs over the years is very much appreciated, Missi, and we're sorry to hear that this has been your experience. We can assure you that our Puffs Plus Lotion tissues go through many quality checks to ensure that they reach you in the best possible condition, and we'd like to mention that we haven't many any recent changes to these tissues. The last change we made took place in 2019, when we added even more soothing lotion. We'll be sure to share this with our team, and we'd like to learn more. When you're able, please give us a call at (800) 777-8337.

Jul 22, 2009
Angie
5 out of 5 stars review

Happy Nose

I have very sensitive skin so using the old stand by TP is not good, and neither are other brands. I find that with most tissues they make my nose even sorer, but never Puffs. I am currently in the grips of a horrible cold and I went to purchase Puff's with Lotion and it doesn't hurt to blow my nose. Thank you! It would be nice though if you would go back to the perfume scented Puff's of yesteryear. They used to smell so good....

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Jun 7, 2022
Jtruner
5 out of 5 stars review

The Only Tissue to Use

This tissue is truly soft on the nose unlike others who claim theirs is. It is also thicker and stronger than other leading brands. Its a no brainer to choose Puffs with Lotion. I will not even consider buying anything else after trying the other brands

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Feb 28, 2009
Linda
1 out of 5 stars review

sore red nose

I first discovered Puffs while living in Ohio in the 80's and was one of your best "salespeople". Family in New England could not buy it yet, so I sent it out to them. NO MORE!!! This is my 2nd cold of this terrible season and the 2nd time that my nose is sore and red. What have you done to Puffs Plus? Is it a cost cutting matter and you've reduced the lotion? I am very dissatisfied. Having to put Vaseline on my nose before I blow is very unpleasant, but offers the only relief. I am very disappointed and will be looking at a new product when this box is empty.....or BEFORE!!

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Apr 1, 2016
LISAPMD_627904
5 out of 5 stars review

[This review was collected as part of a promotion.] Hands down the best tissue paper ever! It is super soft and strong to get the job done with just one tissue. I have used up the whole box in one day and my nose was not irritated what so ever. Highly recommend this brand and the soothing menthol option works great too.

Review from SampleSource.com
Helpful?23T3SJYKI02013599411392
Mar 18, 2022
sheilab74
5 out of 5 stars review

This is a great tissue. It's very durable. It doesn't come apart when you use it. There's no cons to using this 3. It definitely doesn't need any improvement. It's a little pricey but well worth the price. I have recommended this product to my friends. 

Review from influenster.com
Helpful?23T3SJYKI02013599411392