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Customer reviews for Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box for
Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box
4.5 out of 5 stars
stars
13.5K ratings7,972 reviews
  1. 5 stars77% (10.4K)
  2. 4 stars11% (1,513)
  3. 3 stars4% (597)
  4. 2 stars3% (374)
  5. 1 star5% (650)

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Showing 151-160 of 7,972 reviews
Dec 22, 2022
Reviewer name: Ldill
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love buying in bulk for the savings

Puffs plus lotion are my favorite type of tissues. I saw many who wrote reviews stating the increase of the amount of tissues per box made it too difficult to pull the tissues out. I did not have a problem. I did measure the box against a box I have here at home , the box is slightly larger to help with the added tissues per box. I’m happy with the size and more per box for less waist.

Helpful?23T3SJYKI02013599411392
Jul 23, 2025
Reviewer name: Lilchubby4e
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Only like the boxes they come in

I only buy these because I'd like the design of the box.But when I bought members mark those tissues are so much better.I just don't like the new ugly designs that they put on their box.So now I buy these and then I buy the members mark and I take the members mark out of the box and put the tissues in my puff spots.And that way, I have good looking boxes for my tissues. I had a lot of problem with these not pulling out at the same time, like when you pull one out another one's supposed to pop up.But sometimes it doesn't, or they get sick, and the first ones always always shred and rip when i'm trying to start a new box. I just wish members mark would go back to the good looking boxes.Unlike these ugly ones that they have now and I would never buy the puffs again.

Helpful?23T3SJYKI02013599411392
reply from Puffs

When all goes perfectly, your next tissue should pull up correctly, and only one Puffs Tissue should come out at a time, with it also lifting another one with it. After multiple strict controls to prevent this, we're disappointed to hear your tissues are folded improperly. We know how disappointing this is when you need Puffs fast to help a nose in need, and we'd like an opportunity to help with your purchase and send your report to the Quality Assurance Team.

Apr 18, 2025
Reviewer name: Chipmunk
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great product

Highly recommend this product. I like them more then the other similar products. The don't make your nose sore and red. You can tell that they have lotion in them. I always have them on hand for me and my family. I also buy them for my grandchildrens schools. Tge price is reasonable and they are amazing!

Helpful?23T3SJYKI02013599411392
Dec 10, 2025
Reviewer name: Elle
1 out of 5 stars
1 out of 5 stars review

My nose is scared of these tissues!

My nose is scared of these tissues! They are not soft. Left me red with sores on my nose and upper lip. They are not soft, no lotion to be felt. A waste of money and now I'm left feeling worse. I gave this brand a lot of chances. Now I'm going generic.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

Hi Elle, thank you for sharing this with us. I’m really sorry to hear the Puffs tissues were uncomfortable and left your skin irritated — that’s absolutely not the experience we want for you, and I can understand how frustrating that must have been. Since this is a product concern, our team would be glad to look into it for you. You can reach us at 1-800-777-8337. We appreciate you taking the time to share your feedback, and we’re here to help however we can.

Nov 26, 2025
Reviewer name: RedNosedNJ25
3 out of 5 stars
3 out of 5 stars review

Quality declining

I've been buying Puffs Plus Lotion for almost 30 years. The quality was great. They were the only tissues that caught all my snot and didn't shred the delicate skin around my nose. Not this year! The past three 6-packs of tissues I bought have torn my nose up! You guys are putting less lotion and using inferior paper to create the tissues. I'm so tired of companies downgrading their products.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

Hi there, Thanks for sharing your experience with us, and we're really sorry to hear that our lotion tissues haven’t felt as comforting as they should. We truly appreciate your many years of loyalty, and we understand how frustrating it is when a favorite product doesn’t meet expectations. We’d really like to learn more and make this right. Please feel free to reach out to us at 1-800-777-8337, and we’ll be happy to talk with you directly. Thanks again for letting us know. We’re here to help.

Nov 30, 2025
Reviewer name: FireThem
1 out of 5 stars
1 out of 5 stars review

This box is terrible!

Your square box needs redesigned!The first few tissues is impossible to get without tearing up the tissues! You need to go back to the rectangle box and put more tissues in the box! Then you need to fire whoever designed this square box!Have any of you big wheels ever tried to open and dispense tissues 1 at A time? Maybe you should try!

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Dec 6, 2025
Reviewer name: Checkmark
1 out of 5 stars
1 out of 5 stars review

Not as good as it use to

the last two times I've purchased this item and the tissue is not as smooth as it use to. It s more rough and it also does not feel like there is another lotion. I hope this company makes it as good as it use to. I do not recommend until further improve.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

Thank you for sharing your feedback with us, and I’m very sorry to hear the tissues didn’t feel as soft or soothing as you expected. We always want our brand and this product type to deliver the comforting experience you rely on, and I understand how disappointing it is when it doesn’t feel the same. I’ve shared your comments with our team so we can look into this further. If you’d like to talk with us directly, we’d be glad to help—please feel free to reach out to us at 1-800-777-1410.

Jan 19, 2026
Reviewer name: Zippy
1 out of 5 stars
1 out of 5 stars review

No longer the best!

Puff Plus used to be a great tissue for a sore nose! But GREED has as struck again! Now they are like an expensive version of low quality tissues! NO LOTION AND ROUGH!! I will not be buying them again! It's a shame that GREED has ruined so many great products,foods, clothing, everything!

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

Hi there, thank you for sharing your experience. We’re really sorry to hear how disappointed you are — that’s certainly not the experience we want anyone to have, especially with a product meant to be gentle and comforting. We appreciate you taking the time to share this feedback, as it’s important for our team to understand concerns around softness and lotion feel. If you’d like to discuss this further or have us look into it, please feel free to contact Puffs Consumer Care at 1-800-777-8337. We’d be glad to help.

Oct 6, 2025
Reviewer name: Frustrated1
4 out of 5 stars
4 out of 5 stars review

What's up with the last 4 tissues in your boxes??

I've been buying your product for decades. But for the last year, the last 4 tissues in each long box are folded over, why is that? Every single box! I have to take them out and unfold them!! Fix your machines or Stop purposely folding them!!! THANK YOU !!!

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Oct 12, 2025
Reviewer name: Evans59
2 out of 5 stars
2 out of 5 stars review

Poor quality control

I purchased this tissue mainly for the softness and strength. However, I'm now having problems with quality. I'm finding more large white particles in/on the tissues themselves. This is leading to severe respiratory issues if inhaled. I have photos if necessary.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

We’re sorry to hear this and we appreciate you bringing this to our attention. The softness of facial tissues is directly related to the amount of lint. The softer the paper, the more lint there may be. However, an excess of lint can build up on the manufacturing line. Our Quality Team regularly shuts down our manufacturing lines to remove excess lint that could drop onto products, so that they should reach you in the best possible condition. Please reach out to us at your earliest convenience, we'd like to collect further details from you about your experience. You can reach us Monday through Friday, 9:00am - 6:00pm EST, at 1-800-777-8337. Thank you, and we look forward to hearing from you. -The Puffs Team