We want our tissues to offer the comfort you and your nose need, and we have multiple strict quality controls in place to ensure only our best reaches to you. If you have concerns on the quality of tissues you received, please reach out to us via 1-800-777-8337. We're more than happy to help.

Thank you for taking the time to share your experience with us. We’re sorry to hear that your recent 4‑pack of Puffs Plus Lotion didn’t feel as thick or as soft as you’re used to. These tissues should always feel soothing and comforting, especially when you’re not feeling your best, so we understand why this change was disappointing. We’d really like to learn more about the specific packages you purchased so our team can look into this further. Please give us a call at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so we can gather more details and help make this right.

Elizabeth, thank you for taking the time to share your experience with us. We’re truly sorry to hear that your recent Puffs Plus Lotion didn’t feel as soft, plush, or soothing as you’ve come to expect — especially when you’re not feeling well. They should never feel thin or under‑lotioned, so we understand how disappointing this was, particularly after purchasing two boxes. We’d really like to learn more about the specific packages you bought so our team can look into this further. Please give us a call at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so we can gather more details and help make this right.

When it comes to Puffs we expect great quality sheets to share, so we're bummed to hear you're seeing yours tear. Quality is very important to us, so we'd love to help and learn more. Feel free to give us a call when you have a chance. Our pals are standing by, and look forward to hearing from you. (800) 777-8337