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Customer reviews for Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box for
Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box

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Mar 15, 2013
MrsBee
4 out of 5 stars review

Need QC checks for inside-out tissues

I've been using Puff's with Lotion ever since they came out years ago. I've had problems the last year or so when I purchase the large multi-pack of regular sized boxes. At least 1/3 of the tissues are scatchy and rough. I finally figured out that the 2-ply tissues had the soft side inside and the rough side on the outside. It's very annoying to have to pull the tissues apart and put them back together to get the softness I want. Please check the production lines and find out where these are coming from and fix the problem. This is the best tissue around, when it's not inside out!!

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Mar 31, 2022
karenk125
5 out of 5 stars review

Cold or allergies you can't beat Puffs Plus with Lotion!!!! Gentle 🤧 on the skin when your runny nose is a problem. This is NOT a light weight tissue that tears and creates a mess. Affordable and dependable, my go to for daily use and allergy seasons.

Review from influenster.com
Helpful?23T3SJYKI02013599411392
Nov 18, 2012
JBM38
3 out of 5 stars review

What Happened?

My family has used Puffs plus Lotion for many, many years and until recently would not have even have considered any other brand. However, like many of your other reviewers we have recently noticed a significant decline in quality. They remind me of the generic tissues that are frequently found in hotel rooms. I am also extremely unhappy with the new box designs. Some of them can only be described as UGLY! (A few months ago you had a hummingbird box design that I thought was great.) As I said we have never considered any other brand but we are ready to do so now.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Puffs Team

Thanks for taking the time to contact us. We would like to get more details about your experience. Please give us a call at 1-800-777-8337. I will certainly let the rest of the Puffs Team know your thoughts about the package designs.

May 2, 2025
rachaeld04_1512
5 out of 5 stars review

The perfect softness

Puffs Plus Lotion tissues are a total game-changer when you're dealing with a cold or allergies. They're super soft and have just the right amount of lotion to keep your nose from getting red and irritated, even after constant use. Unlike regular tissues that can feel rough, these are gentle and hold up really well without falling apart. They also have a nice, clean feel that makes you actually want to reach for one. Honestly, they're a must-have around the house, especially during sniffle season!

Review from influenster.com
Helpful?23T3SJYKI02013599411392
Nov 7, 2013
Anonymous
1 out of 5 stars review

soft but NON-absorbent

During this time of year I sneeze from the time I wake up till the time I go to sleep. I just want you to know your product is soft BUT it doesn’t absorb anything. The fluids completely repel the tissue and either land on my face, hands or chest. I have to get a regular napkin or toilet tissue to clean up. What kind of product for sneezing and running noses is this?? My nose is still so red I look like Rhudolph. Makes more of mess when I use them!! AWFUL>>>>> NO THANK CHOOOOO.......... :(

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Jun 28, 2014
jamiep
5 out of 5 stars review

Puffs saves my nose

I have very sensitive skin. My nose needs something gentle when I have a cold. Puffs with Lotion is my first choice for a tissue. I did get some samples to review, but I always purchase Puffs when I need tissues. #gotitfree #passthepuffs @influenster #contest

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Feb 19, 2021
jstcindy
3 out of 5 stars review

Usta be a great product

I have used puffs with lotion since it came out. I'm a snotty person, and regular tissues give me skin sores because of their roughness. The last few times I have gotten puffs with lotion, I feel they forgot the lotion. I have been getting nasty sores in my nose and around my nose. I am very bummed. Kleenex has never compared with Puffs. But I will try Kleenex again to see if they are putting lotion in their product.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from The Puffs Team

We're grateful for your long-time loyalty, Cindy. Being your trusted tissue for all your needs is an honor, and we're sorry our recent box fell short of being so soft. We haven't made any recent changes to the way we're making Puffs Plus Lotion, and it'd be great to hear from you, so we can gather more info for our team. Please give us a call when you have a moment: (800) 777-8337.

Aug 15, 2017
Brismom
4 out of 5 stars review

Boxes were only 1/2 or less full.

I have used the puffs plus for a very long time and love the product. However the last ones I bought (set of small 4 in a package) was very disappointing. When I opened the first box I realized it was only 1/2 full. Thinking it was a fluke I ignored it. I just opened the last box and have found that all four were 1/2 or less full. This will not stop me from buying your product but felt you should know about this.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Sep 5, 2021
Kimspaz
1 out of 5 stars review

Sand paper napkins

I have never been so upset and disappointed in a product I have used ans loved before. I have used the Puffs Plus Lotion ever since they came out. But this time I eneded up with the worst box of tissue every. I purchased a large 4 pack. Every single on was rough and scratching with not a drop of lotions. Like sandpaper. If Puffs reads this the SKU is 3700039346

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from The Puffs Team

Your loyalty to Puffs over the years is extremely appreciated, and please know we never want to leave you feeling disappointed. Your safety is our number one priority, so we'd like to learn more about your experience to share with our Safety Team and help. Please give us a call at (800) 777-8337.

Jan 7, 2022
Snot
1 out of 5 stars review

No lotion? Feels same as box of cheap tissues

My nose was so raw from my cheap tissues I opted to buy Puffs plus lotion thinking it was worth the price. I bought a three pack and was very disappointed when the tissues felt like cheap tissues instead of the silky lotion tissues I remember from so many years ago. With so many varieties of "soft" Puff tissues, how do I know which one is the good one?

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from The Puffs Team

We're sorry that you're feeling disappointed, since we can assure you that all of our tissues go through many quality checks to ensure that you can enjoy great comfort with them. As well, we'd like to mention that we did add 40% more soothing lotion to our Puffs Plus Lotion tissues in 2019, and this is the last change we've made to these tissues. We'd like to learn more about your experience, so please give us a call at (800) 777-8337 when you're able.