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Customer reviews for Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box for
Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box

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Showing 1,331-1,340 of 7,949 reviews
Jan 18, 2013
jar718
5 out of 5 stars review

Love this product!

This product is great for my constant allergies where i have to blow my nose. When I use the basic tissues i end up with a sore nose that burns like crazy. With the lotion I do not get the sores and my nose feels soft. For the extra price you are way better of getting these puffs plus lotion.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Dec 30, 2012
kitcollector
2 out of 5 stars review

Unattractive Swatches & Poor Quality

We've been loyal Puffs users for years. We used to leave the boxes out uncovered on the counters because of their attractive designs. For the last couple of years the box "swatches" have gone way down hill. We thought perhaps our local store got a special price break on the "ugly" designs until I got into your web site & saw that those were the only ones available. We also feel the quality has gone downhill, making Puffs a poor value compared to its competition. We have an old mini pack of Ultra Soft & Strong & compared it directly to tissues from a new box & we could tell the difference in textures. Unfortunately, we'll be trying Kleenex brand next time.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Mar 7, 2025
100PercentDisappointed
1 out of 5 stars review

Thinner tissues - lost competitive advantage

We have purchased Puffs Plus Lotion for years even though they are more expensive. The last bundle I purchased, the tissues are much thinner than previously. While I'm sure this is a cost cutting measure, the thickness and softness is why people buy them. You've completely lost your competitive advantage. There is no reason to spend the money for these tissues. I'm so disappointed.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

Please know that we want you to be 100% satisfied using Puffs every time you sneeze, sniffle or blow your nose. We have many quality checks in place to make sure that your Puffs have a thickness and softness for when you need them. We're sorry if your recent purchase doesn't measure up to your standards and you may find our Puffs Ultra Soft may better fit your needs.

Jan 26, 2017
Buyer17
5 out of 5 stars review

Soft and strong

Unfortunately, in the last 10-a5 boxes of Puffs Plus Lotion that I have used, about three quarters of the way through, I have to stop and pull the rest of the tissues up. I canot send any UPC codes because that's the part you through away. Also, it is most difficult to read the telephone number on the bottom of the box, partly because it is so tiny, but mostly because it is very difficult to read against the green background.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Dec 11, 2012
macs
1 out of 5 stars review

what happened to the softness and the lotion

I have used Puffs Plus (lotion) since they came out. The box design has been getting crazier, the tissue has been reduced in size (noticed that a few years ago when the tissue was too small for the box and you could fit your hand in the side of the box next to the tissues). The tissue feels like sand paper and where is the lotion?? They are also expensive even at the large warehouse stores with coupons. Please return the lotion and softness.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Puffs Team

Thanks for taking the time to contact us. I am sorry the tissues do not feel as soft to you. We would like to talk to you about your experience. Please give us a call with the package handy at 1-800-777-8337

Oct 8, 2010
desertallergy
3 out of 5 stars review

can't find the box I like

The reason I have bought Puffs with lotion for many years (as opposed to another brand) is that the big box has an opening at the corner (two sides of the box) so you can pull out ONE tissue easily. Unlike most tissue boxes where there's a hole in the top and too many tissues get stuck and come out together! KWIM? Anyway now I can't find this BRILLIANT type of box in any of the stores and so have no reason to keep buying Puffs.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Consumer Care Team

I'm so sorry you have had trouble finding the Puffs Plus with the reach in dispensing. Good news! Puffs Plus "reach in" is still available in the Family sized (124 sheets) and Mega sized (172 sheets) boxes. These sizes are available nationally. Many retailers sell P&G products online. You may want to try search engines such as Google.com or Yahoo Shopping to find online retailers. I hope this helps!

May 12, 2013
Anna73
1 out of 5 stars review

Not the product I've used for YEARS

That old saying, "If it ain't broke don't 'fix' it", is so true. I've used Puffs Plus for years. I even looked at the reviews that go back to 2008. I've used it for decades more than that, but even in the last 5 years, the ratings went from "So soothing" to "harsh". Bring back the original product, PLEASE!

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Dec 5, 2018
Snotty
1 out of 5 stars review

They were not soothing at all.

What happened to Puffs Plus Lotion? They used to be so soft. Did you forget to put the lotion in? We did a test between Dollar Store Kleenex and Puffs Plus and both my husband and son said no difference at all. I could tell right away when I used them something changed. I paid $1.98 compared to $1.00 at the Dollar Tree.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Response from Puffs

Our Puffs Plus Lotion should still be a gentle, soothing touch on your nose. So we can learn a little more and look into this further, please call us at (800) 777-8337.

Feb 21, 2012
Kforbes
1 out of 5 stars review

bring back the old formula

Seems pretty obvious that the changes to Puffs Plus Lotion are very unwelcome from a loyal customer base. You have several reviews where customers state they would pay more for the old product. That's a no brainier. I too bought nothing but Puffs Plus Lotion...no matter what the cost because the product was superior to anything else out there. Take a lesson from the NEW Coke...bring back the old formula. PLEASE! And publicize it or you will lose all these customers.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Puffs Team

Thanks for taking the time to contact us. I do not know of any plans for changes to the Puffs. I will certainly get all of your comments to the rest of the Puffs team. Please call us at 1-800-777-8337 if we can help.

Jun 7, 2022
SjcA46
4 out of 5 stars review

I love that Puffs has lotion in its tissues!

I choose this product over and over again because I love the lotion in it. For someone with allergies, I use them often. My one complaint is that they are not as soft as they used to be. It’s been a long time since they changed, but I never knew how to let the company know until now.

Review from puffs.com
Helpful?23T3SJYKI02013599411392