Hi there, thank you for reaching out and sharing your feedback with us. We’re sorry to hear that the Puffs Plus Lotion didn’t meet your expectations and felt rough compared to what you remember — that’s certainly disappointing, especially after waiting for its return.<br /><br />Your feedback is very important to us, and we’d appreciate the opportunity to learn more and share your concerns with our Product Quality team. Please feel free to give us a call at 1-800-777-8337, Monday–Friday, 9:00 AM–6:00 PM EST, so we can better understand your experience and see how we can help.<br /><br />Thank you again for taking the time to let us know — we truly value your input.

Thank you for sharing this, and I’m really sorry to hear that your Puffs Plus Lotion tissues had a new, unpleasant smell and felt thinner than what you’re used to. We understand how frustrating it is when a product your family has relied on for years suddenly seems different in both scent and softness. That’s not the experience we want you to have. We’d like to look into this further and help make it right, so please contact our Puffs team at 1‑800‑777‑8337, where they can assist you directly.

Thank you for sharing your experience with us, and for being a loyal Puffs Plus Lotion user for 30 years. We’re truly sorry to hear that the tissues haven’t felt as sturdy or moisturizing in recent years. Puffs Plus Lotion should feel soothing, gentle, and strong — not fall apart or feel like the lotion is missing — so we understand how disappointing this change has been for you. We’d really like to learn more about the specific boxes you purchased so our team can look into this further. Please give us a call at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so we can gather more details and help make this right.

Thank you for sharing your experience. We’re sorry to hear that your recent box of Puffs Plus Lotion didn’t feel as soft or soothing as you expected. These tissues are designed to be gentle and comforting—especially when your nose is already sore—so it’s disappointing to hear they felt rough and caused more irritation. That’s not the experience we want for you. We’d appreciate the chance to learn more and look into what happened with your pack. Please reach out to our team at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so we can gather more details and help make this right.