Hi there, thank you for sharing your feedback. We’re sorry to hear that the scent of the Puffs Plus Lotion tissues was overpowering and unpleasant — that’s certainly not the experience we want for you, especially after years of use. We understand how a strong scent can affect your comfort and enjoyment of the product. Your comments are important and will be shared with our team for review. If you’d like to discuss this experience further or have questions, please feel free to reach out to Puffs Consumer Care at 1-800-777-8337. They’ll be happy to assist you. Thank you again for your honest feedback.

Hi there, thanks for taking the time to share your feedback. We’re really sorry to hear how disappointed you are—especially after being such a loyal user of Puffs facial tissues for so long. That’s certainly not the experience we want you to have, and we understand how frustrating it is when a product doesn’t feel the same as you remember. We’d appreciate the chance to learn more and help make this right. Please feel free to reach out to Puffs Consumer Care at 1-800-777-8337, so our team can assist you further and share your concerns with our quality team.

Thank you for sharing your experience. We’re sorry to hear how frustrating it’s been to remove tissues from your box of Puffs Plus Lotion. You should be able to pull out a single, intact tissue without them ripping or having to remove a handful just to get one that works. When the tissues are packed too tightly, it takes away from the softness and quality you expect, and we understand how disappointing that is. We’d appreciate the chance to learn more about the specific box you purchased so our team can look into this further. Please reach out to us at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so we can gather more details and help make this right.

We're sad to hear this, Sal. This isn't the experience we expect form Puffs, so we want to make this right. When you have a moment, please give us a call at (800) 777-8337.