Comforting you and your nose is our goal, Michael, and we're so sorry to hear your purchase wasn't providing that. No recent changes to the amount of lotion or the structure of our tissues have been made. To ensure you receive our best, we have multiple strict quality controls in place, and hearing that your latest was not meeting those quality controls concerns us. We'd really like to see how we can help, and get you back to the Puffs you know and trust in . Please call us at 1-800-777-8337 Monday-Friday 9am-6pm EST.

We’re sorry to hear that the Puffs Plus Lotion tissues feel thinner and less moisturizing than expected. We understand how disappointing that can be when it was your go-to for the family. Your feedback is important to us, and if you’d like to share more about your experience, you’re welcome to reach out at 1-800-777-8337.

Hi Connie, We’re very sorry to hear about your experience and understand how concerning this must be. Please be assured that Puffs Plus Lotion tissues are not scented and do not contain aloe. If you’d like to discuss this further or have any questions about the product, please feel free to contact us at 1-800-777-8337. We’re here to help.

We always love hearing from our great Puffs consumers, so we appreciate you sharing this with us. We'll be sure to pass your thoughts along to our team that these boxes are a little too tight. If you'd like to share more or have any questions, give us a call at (800) 777-8337.