We appreciate the feedback, and we'll be sure to share this with the Puffs Team. If you'd like to share more or have questions, give us a call at (800) 777-8337.

We're sorry to hear you aren't a fan of the pop up boxes. It's up to the individual retailers on which products they choose to sell, so if you aren't seeing your favorite version near you, we'd recommend contacting Sam's Club directly by calling 1-888-746-7726 to see if some could be ordered.

Hi Kelly, thank you for sharing your experience with us. We’re sorry to hear the tissues felt too thin and tore too easily. We appreciate you taking the time to let us know. If you’d like to talk with us further, please feel free to reach out through Sam’s Club at 1-888-746-7726. We’re always here to help.

Thank you for taking the time to share your feedback — we’re truly sorry to hear that the tissues didn’t meet your expectations. We never want you to feel let down, especially if the product seems different than what you’re used to. Your experience matters, and we’d really appreciate the opportunity to understand what happened and help make it right. If you’d like to talk with us further, please reach out at 1-800-777-1410. We’re here to help.