We're sorry you're having trouble with your new shed. Please reach out to our customer service team so we can try to make this right for you. They can be contacted through Live Chat on our website (lifetime.com) Monday-Friday, or over the phone Mondays, Tuesdays, and Thursdays at (800) 225-3865. They can also be reached by email at customercare@lifetime.com. Customer Service hours are from 7:00 am to 5:00 pm (MT).

We are sorry to hear that you are not happy with the quality of your Lifetime shed. We would appreciate some more detailed feedback so that we can help make this a better experience for you. We can be reached via email at reviews@lifetime.com.

We appreciate the feedback that you have provided to us as we are always looking for ways to make improvements. We are actively working to improve our instructions for increased clarity. If you have any other questions or specific feedback that you can provide, please reach out to us at reviews@lifetime.com.

We apologize about the frustration with the assembly of your new shed. We do have several assembly help options available if you run into questions, including; YouTube video tutorials, the BILT app, as well as our customer service department is always a great resource. They can be contacted through Live Chat on our website (lifetime.com) Monday-Friday, or over the phone Mondays, Tuesdays, and Thursdays at (800) 225-3865. They can also be reached by email at customercare@lifetime.com. Customer Service hours are from 7:00 am to 5:00 pm (MT).