Our family ordered 2 and 1 arrived with a crack from shipping. The customer service was fabulous and absolute gem. With ease she addressed the issue and ordered us a replacement. The assembly was straightforward, good directions and accomplished it with the help of a 6 year old. Very happy with the product, value and customer service.

I just got my four chairs assembled and I love them. One of the slats had a slight crack in it but customer service took care of this quickly. Time will be the true test but them seem to be durable. They are very comfortable as well. Shipping was fast and the whole process was easy. I will definitely shop with this company in the future.

I purchased 2 Brown Adirondack Chairs. One of them arrived damaged. I contacted customer service and they solved the problem in no time! I can’t wait to sit outside and enjoy my front porch in these chairs for years to come. Lifetime really stands by the quality of their product. Thank you!

I have during the holidays purchased 8 of these chairs for both my family and my son's family and they arrived earlier than expected and we built them quickly. After the holidays, my wife and I decided to purchase two more. One of them arrived and we noticed a damages part and we contacted their customer service. The part we needed was on backorder but they are sending us another chair to use for parts in case there is any other damage as well. They just sent this new chair but we anticipate no issues.

Had a broken slat on two of the Adirondack chairs I purchased in May of 2020. Called Customer Service for assistance in obtaining two new slats. The Representative I reach was professional, knowledgeable, pleasant and courteous. She resolved my problem instantly and beyond my expectations.

These chairs are fantastic to sit in, but a little disappointed in the hardware. The screws strip easily and the arm rests are so thin that the screws poke through if you slightly go past the surface on the back side. They should use either shorter screws OR make the armrest thicker.

Bought 2 of these chairs. One was damaged (bakc had boken faux wood piece), could not be assembled and had to be returned/ replaced. Hopefully, the return/ re-reorder process will go smoothly. FYI. the other chair is easiest to assemble if you have a drill as there is a special bit included to use to screw in the screws. If you ack a drill it will take a long time to assemble.

These would be great for someone with lots of time, room to construct, and most importantly, a power screw driver. Every piece and slat needed to be put together. There were no less than 30-40 screws that needed to be driven with a power driver so they wouldn’t forever be coming loose. I got them for my daughter who lives in a tiny apartment and has no room for anything extra, including a seldom used power driver. These will have to wait until she has a different circumstance. Returned!

Purchased 6 of these chairs from Costco a few years ago. Recently one of the chair seat slats broke. Called to request a new replacement slat. Part no longer available and a seat replacement was not the best option. Lifetime is replacing the chair. Purchasee

These chairs are rock solid for sure. There in the sun all day, every day and not a hint of fading at all. Their Customer Service is outstanding! We needed a replacement are on one of the 4 chairs we bought. When we contacted them about it, they were very helpful and shipped it out to us for free and we received it a couple of days after the request. That's why their ratings are really good. Great product, great customer service! Would buy from them again in a heartbeat.