I have during the holidays purchased 8 of these chairs for both my family and my son's family and they arrived earlier than expected and we built them quickly. After the holidays, my wife and I decided to purchase two more. One of them arrived and we noticed a damages part and we contacted their customer service. The part we needed was on backorder but they are sending us another chair to use for parts in case there is any other damage as well. They just sent this new chair but we anticipate no issues.

Just purchased so this review is based on the chairs out of the box and assembled. These chairs will be used around our fire pit in Florida. So with time, it will be interesting to see their durability. Back to the current time, first, they are very comfortable ergonomically. 4 adult members of my family who normally complain about any seating all gave thumbs up and one even ordered four chairs for herself. The arms are wide enough to hold your arm, cell phones a drink or two etc. Perfection. Sturdy and pretty heavy. Second, the gray is a win for our decor. Love it and I ended up buying two ottomans and four matching side tables. the ottomans are surprisingly comfortable too. Had some minor issue with delivered pieces, sent an email to customer service who responded within 24 hours and gave first class resolution. I am very pleased.

I just got my four chairs assembled and I love them. One of the slats had a slight crack in it but customer service took care of this quickly. Time will be the true test but them seem to be durable. They are very comfortable as well. Shipping was fast and the whole process was easy. I will definitely shop with this company in the future.

Our family ordered 2 and 1 arrived with a crack from shipping. The customer service was fabulous and absolute gem. With ease she addressed the issue and ordered us a replacement. The assembly was straightforward, good directions and accomplished it with the help of a 6 year old. Very happy with the product, value and customer service.

These chairs are fantastic to sit in, but a little disappointed in the hardware. The screws strip easily and the arm rests are so thin that the screws poke through if you slightly go past the surface on the back side. They should use either shorter screws OR make the armrest thicker.

The chairs are fantastic and durable. We got five of them to put around our gas firepit, and have ordered two more with a table. Had a broken piece when we opened one of the boxes, but customer service was extremely friendly and shipped out a new part after filling out some paperwork. Got the part in less than a week.

Thank you for your help in ordering replacement parts. Very polite and quick to respond. We love the chairs, unfortunately the wind blew them off our porch and broke a couple parts. However the fact that we can order parts saves much more than buying new chairs.

I received these and saw some feedback that assembly could be tricky. I found these to be very well made and sturdy.. Assembly was easier than I expected and some parts was partly put together. This is a very comfortable chair and matches my deck very nicely. I made a mistake during installation and damaged an arm and the customer service was available on a Saturday got me a replacement heading my way.

My kids got us 2 more of these chairs, they are super and very comfortable, not to mention very sturdy. We live in the Sierra's with heavy winds at times, and so far these chairs have not been blown over like many others have. We highly recommend, and the company is super to work with as well. Thank you.

I bought 6 back in March and it’s now June. I’ve only put two together because they are the most annoying things in my life. Tonight I decided to do a third, and it took me 3 hours and 45 minutes and I left it without 4 of the screws because I literally couldn’t get them in. I would have laid someone $50 a chair for them to come prebuilt. I’m going to return the other three. Must have patience and be super strong to build these. It’s bitter sweet because these chairs are amazing and super sturdy.