I purchased four of you Adirondack chairs for our deck a few years back....Such a confortable Chair, our guests always comment on this...My Grandson was being rambunctious by jumping from chair to chair and broke one of the 20” seat boards...I called customer service was lucky enough to speak to Heidi who was so helpful is sending that one board to replace my,broken one...rather make be buy the whole seat kit....I was a fan of the product but now am devoted to your wonderful service...will spread the word...THANK YOU HEIDI... Your fan Denni

We have bought 6 of these for our lake home and absolutely love them. Very well made and easy to assemble. The finish is very smooth and the chairs are very comfortable. Customer service was also very helpful with a minor problem that was resolved very quickly (our fault using the incorrect screw).

Seat is lower than most of other brands. The screws strip. I would recommend buying dill bit. 4mm Allen wrench drill bit. I had a problem on first chair. Customer service said it could take 6 months for replacement parts. They would send me a whole new chair if I paid shipping. Easier to return. I'm not buying this brand again

I bought 2 of these chairs based on the reviews I saw here. It took about an hour to put both together. Unfortunately each chair came with an arm with defects. It looks like perhaps the pilot holes were drilled to much and the hole popped through the top side of the arm. I emailed customer service 2 weeks ago (same day I purchased) requesting 2 replacement arms and I have not heard back. I am also not able to get through to anyone on the customer service number. I have also emailed BJs (where I purchased) in the hopes they may be able to help resolve. I’m not sure what my recourse is at this point.

Have had 2 of these adirondack chairs (model 60064) for about 3-4 years now. Was very happy with the chairs, but over the winter one of the chairs had two slats break (one of the breaks also cracked the base/leg support where the screws connect). No big deal I thought, should be able to just order a couple replacement parts and be back to working order...especially considering the same model is still for sale on their website. Was actually going to order a couple extra just to have on hand in case it happened again. Nope, apparently they don't have any slats for sale for that model because it's a common problem. Hmmmm, well if they still make this model and it's a common problem, one would think you could still get the parts to fix it. Not very happy at all about this. If the model was discontinued, at least I would understand, but it's a current model. Heck, I'd even take a rough length board and cut and drill the slats myself. Not expecting a "Lifetime" guarantee, but it's a misnomer to call it Lifetime when it's more like sorry, you are out of your 2 year warranty period, just buy a new one.

Ordered 4 of these chairs, every single one had scratches, one had a broken arm. They are not packed well and the pieces are bouncing and sliding around during shipping. They take about an hour and a half to put together but go much faster if you have a ratchet. That being said they are sturdy and comfortable.

I had an excellent experience with customer services Also love this product

Absolutely great solid chair

Chairs are really nice and sturdy. They were also easy to assemble. Good deal for the money.

This is an excellent company that stands behind their products. I appreciate that!