Hello. We’re delighted to hear that your LG refrigerator is making such a strong first impression. Even as a base model, it’s great knowing it feels solid, looks sharp, and is already fitting in well with your home. Here’s to that long, reliable relationship you’re looking forward to! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Hey there. Sounds like your washer has been delivering exactly what you need! Washing bedding and handling all load sizes with ease is a great sign of its performance. Glad to hear you're impressed with the technology—hope it continues to serve you well! ^ Diego

Hey Amy! Thank you for bringing this to our attention. We want you to be able to have a good experience with your LG washer because it should be the perfect partner for doing your laundry duties with ease. We recommend repositioning the laundry in the drum and confirming the washer is leveled. You can check out more info here: https://shorturl.at/WpLmK. If these steps do not work, private message us on social media @LGUSSupport with your contact information and model number. We'll be more than happy to look into it together! ^Joslyn

Hey Joe. It sounds like you're experiencing some significant and frustrating challenges with your LG washer, particularly with load imbalance issues causing loud knocking, the need to manually add water to fully wet loads, and the unpredictability that prevents effective use of the app. We truly appreciate you bringing this detailed feedback to our attention. We want to help explore all available options to bring a wonderful resolution for you and get your washer performing as it should. Please send us a direct message @LGUSSupport with your washer's model number and purchase date. We're confident we can explore the best path to a great resolution for you. ^ Diego

Hello! We appreciate your great review of your LG Washer. It’s wonderful to hear that the purchase, installation, and trade‑in process were all fast and easy for you. Even better that the washer is already working great and fitting right into your routine! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Hey there! It sounds like your washer isn’t delivering the cleaning power you'd hoped for. If you’re noticing clothes not coming out fresh, double-checking settings like load size, water temperature, and cycle type might make a big difference. Also, a cleaning cycle can help if residue is impacting performance. For more support, the LG ThinQ app offers some handy diagnostic features, or feel free to send us a private message on social media @LGUSSupport for advice tailored to your specific model. Here’s to cleaner loads ahead! ^ Diego

Hey there. We understand your concern about the brown residue consistently appearing on your clothes after four years of use. It's also noted that you feel the water-saving feature prevents your clothes from getting fully wet. For some helpful tips on ensuring your clothes are cleaned properly, you can check out this resource: LG Washer: Clothing Not Clean Properly. We want to look into what might be causing this residue in your specific machine. Could you please send us a private message on social media @LGUSSupport with the model number of your washing machine? Knowing the model will help us explore potential causes and solutions for this issue. ^ Diego

Hey Jules! Thanks so much for sharing your feedback! We’re thrilled to hear that your LG washer is running quietly—peace and quiet are always a win! We’re always looking for ways to improve our products, and we’ll make sure your suggestion gets passed along to our team for future models. If you have any other questions or need support, feel free to reach out on social media @LGUSSupport. We're here to help. Cheers to happy washing! ^Joslyn

Thank you for sharing your experience with us! We’re so happy to hear that your new washer is working great and that you’re loving its spacious design. It’s awesome that you can wash so much more in a single load – that’s exactly the kind of efficiency we aim for! We appreciate you choosing LG and hope your washer continues to make laundry day a breeze! 🧺 ^Anthony