Hi there. We’re thrilled to hear how much you love your new LG washer. It’s designed to deliver powerful cleaning in a sleek, efficient size. Downsizing without compromise is exactly what we aim for. Thanks for the heads-up on the water hoses, and we’re glad delivery went smoothly. Your recommendation means the world to us. For more feedback or questions, private message us on social media @LGUSSupport​. Thanks for making LG a part of your home!​​ 🙂 ^David

Thank you for sharing your detailed feedback on your new LG WT6100CW. We’re glad the Normal cycle is working well for you and appreciate your insight on the temperature controls; we will share your suggestion for more specific manual instructions with our team. Should you ever have questions or need assistance, please don’t hesitate to reach out. You can reach us at 1-888-542-2623 from Monday-Sunday, 8a.m. to 9p.m. Eastern Time. Thank you for choosing LG Electronics!

Thank you for your detailed feedback, we're glad to read the spacious design is working well for you so far! While this model doesn’t have a sound disable option, we’ve shared this feedback with our product team. If you ever have questions or need help optimizing your wash cycles, feel free to reach out via social media @LGUSSupport. ^Jose

Hey there, Randy! We want you to have a quiet experience with your LG washer, so it can stay on whenever you want, and you can have a relaxing laundry day. That's why we'd be happy to offer you this link (https://tinyurl.com/2desf8an), which has tips that may be able to help keep your unit from vibrating so much. So we can help keep your unit from vibrating, and so it can start whenever you want, we'd be happy to look into this further with you on social media at @LGUSSupport. All we need is your contact info, model number, and details about any troubleshooting you've tried, and we'll be ready to help! *Josh

Hey there! Getting your clothes clean with your LG top-load washer is always our top priority. While this washer does not come with an agitator like traditional top-load washers, it uses an innovative impeller at the bottom of the tub instead. The impeller moves clothes to provide a thorough clean while being gentle with fabrics, while the drum uses rapid movement and powerful water jets to penetrate clothes deeply for effective washing and rinsing. We'd also be happy to offer you this link (https://tinyurl.com/2xk8wyov), which offers tips to help get your clothes clean whenever you use your washer. Feel free to reach out to us on social media at @LGUSSupport with your contact info, model number, and details about your washer if you need more help. We're always here for you! *Josh

Hey Amy! Thank you for bringing this to our attention. We want you to be able to have a good experience with your LG washer because it should be the perfect partner for doing your laundry duties with ease. We recommend repositioning the laundry in the drum and confirming the washer is leveled. You can check out more info here: https://shorturl.at/WpLmK. If these steps do not work, private message us on social media @LGUSSupport with your contact information and model number. We'll be more than happy to look into it together! ^Joslyn

Thank you for informing us about the residue on your clothes, this isn’t the experience we want for our customers, and we’d like to get more details so our team can help determine the cause and provide a solution. Please reach us at LGDigitalCare@LG.SprinklrSupport.com with your contact information so we can explore next steps! ^Jose

Hey Joe. It sounds like you're experiencing some significant and frustrating challenges with your LG washer, particularly with load imbalance issues causing loud knocking, the need to manually add water to fully wet loads, and the unpredictability that prevents effective use of the app. We truly appreciate you bringing this detailed feedback to our attention. We want to help explore all available options to bring a wonderful resolution for you and get your washer performing as it should. Please send us a direct message @LGUSSupport with your washer's model number and purchase date. We're confident we can explore the best path to a great resolution for you. ^ Diego