This product worked right for about a week. It kept telling me The lidar sensor was not working. I cleaned it braided out like they said did everything they told me and it still would not work. Getting a hold of somebody to help you repair the problem is hard because all customer service is done through email. I am returning this product, so frustrated!

Bought "Dusty" approx. two months ago - wanted to give it time to truly test it out. We had previously purchase "Bob" and, while completely satisfied with it as well, we wanted the convenience of the auto-emptying function. I give it 5 stars for its overall ease of use, and it's thoroughness when it cleans. I was skeptical at first, as it seemed quieter that "Bob", so I stopped it before it could auto-empty, just to see what it had in there. Oh, it was thorough, alright! Very happy with the results, as the bin is full each and every run (it's also disappointing - is my house that dirty? LOL The answer is no, it's just normal day to day dust and dirt.). The one caveat - I've had to remap the house twice since we purchased, getting "localization" errors. But I truly believe it's due to us moving some furniture around, and "Dusty" has gotten confused. Once remapped, he runs flawlessly (only getting stuck once on a small carpet in the bathroom. It's features are top-notch (allowing you to set both vacuum and mopping restricted zones). Easy to launch with the app (for specific room cleaning) or - as I use it most often - telling Alexa to "start vacuuming", and off he goes!! Great product, and probably gonna buy another one as a housewarming gift for my (81yo) Mom.

Purchased this as a gift for myself to save time cleaning and I am so happy I did! Schedules work great and it runs every day in the morning. I haven't really used the mop feature that much but the few times I did it worked great. No issues really except if the kids leave socks on the floor it can get hung up and will go into a trouble mode. Aside from "user error" I am very happy with this purchase and would recommend this to anyone who is looking into purchasing one.

This is very hardworking and smart, and every day he maps out the house, and when he is done mapping out the house, he will clean it, figuring out an efficient cleaning route for himself. He is also powerful enough to clean the every corner of the house.

My Dustin works so well I rarely have to use my regular vacuum. I just experiancd a problem with its wifi system that has failed and after contacting customer service who by the way were easy to contact, friendly and worked to resolve my issue and after not being able to resolve it sent me another new unit to replace it. Bobsweep company is awesome and an example of what customer service should be. They even returned a call when I hung up and didnt leave a messege. I bought another one...

I am sad as I write this. I loved him from the moment we took him out of the box. Good battery life, good mapping, easy to use, I love watching his progress on his map. But after months of watching him beat up the edges of our rugs, I realize he isn’t going to get better at this. We have lots of throw rugs. If he gets up on it, he doesn’t stay on it. He continues to go up and down the edge over and over, beating himself up and the rug. That just doesn’t work for us. Bye Dusty 😢

Dustin has been great. I've had multiple vacuums from competitors, and Dustin may just be my favorite. It has been a big help around the house with both mopping and vacuuming. I really enjoy how easy it is to use and the maps it produces of my house in the app. I love being able to have it just vacuum the living room real quick etc. The only thing I would improve upon is the auto-empty feature. I have a dog with a lot of hair, and sometimes I need to have it empty a second time, but no big deal! I'm very happy with my purchase.

I have had Dustin for about a month and use it daily. We have 2 English Bulldogs that shed alot. Dustin takes care of it! He does a very thorough cleaning, even in the corners. I love that I can remotely start Dustin and I don't have to empty him every time. I would definitely purchase Dustin again!

Great powerful convenience house cleaner robot, make my life so much easy. Start cleaning when I leave the house to do grocery shopping, came home with a totally cleaned floor even with emptied trash. Love this machine so much, recommend this to anyone who doesn't like vacuum work, just bought a second one for mother's day present for my mom.

I am very sorry I bought this vacuum. I have own 2 robot shark vacuums but this looked like a good deal and it had a mop so I decided to try it. I am going back to Sam's this weekend to see if I can return. It has vacuumed 2 hours and never hit half the house. My floors are still dirty. I have 3 small dogs and my shariks did the job! Not this one. It gets full on the roller and just keeps vacuuming instead of giving ou an alert. It roams around aimlesslyand and today it was at a coffee table trying to go around it for over 30 minutes. I fianlly moved it. I could go on and on. Just buy a Shark.