Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Trivac! Thank you for choosing WORX. You are greatly appreciated!

Hi there! Thank you for taking the time to share your review. We apologize for any trouble you have experienced. Our tools carry a standard 2-year warranty plus one additional year if you register. WORX battery and charger carry a 1- year warranty. Please contact our customer service line at 1-866-354-9679 Monday- Friday 9 a.m.-6 p.m. EST for assistance. We are more than happy to help with your concern and any further inquiries

Hello Valued Customer! Thank you for taking the time to share your experience and review. Your feedback is greatly appreciated. Thank you for choosing Worx!

Thank you for sharing your experience with us! We appreciate you for choosing WORX!

Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We apologize for any inconveniences you have been caused. The Trivac is equipped with an extension cord retainer to help keep your power cords connected, even if it gets caught while you’re working. If the Trivac will not vacuum or mulch, we recommend removing the tube to check for debris that may be clogging the intake or the impeller. Should you have any other questions or concerns, please contact our Solution Center Team at 855-279-0505 Monday through Friday from 9 am until 6 pm EST and on Saturday from 8 am until 4 pm EST. We'd be more than happy to assist you. Thank you for choosing WORX!