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Customer reviews for Everlast Spas Grand Estate 6-7 Person 90-Jet Acrylic Spa, Choose Type for
Everlast Spas Grand Estate 6-7 Person 90-Jet Acrylic Spa, Choose Type
3.6 out of 5 stars
stars
51 ratings40 reviews
  1. 5 stars55% (28)
  2. 4 stars6% (3)
  3. 3 stars10% (5)
  4. 2 stars0% (0)
  5. 1 star29% (15)

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Showing 31-40 of 40 reviews
Aug 4, 2019
TimS
1 out of 5 stars review

Terrible Workmanship

The spa had a leak that was discovered immediately after filled with water after install. I notified the company for repair. I must tell you they don’t get in any hurry trying to help and it’s difficult to reach them as they don’t always answer the phone. It took almost a month for a service technician to come out. They saw a leak and advised they would come back after they ordered parts. A month later they came and completed the repair...or so I thought. After filling the spa with water for the second time, it was still leaking. I notified the service technician and they came out the next week. They’ve since said they are submitting an authorization to the manufacturer for an additional leak on the opposite side of the tub. I’ll be putting the third round of spa chemicals in the tub hopefully soon (assuming the second leak is the final one). I’m so frustrated with this product and their lackadaisical approach to fix a brand new item that obviously wasn’t checked well before leaving the factory!!!!

Helpful?6MTKBC4DGIWW13597963110
reply from Everlast

Apologies for just now catching your review and the issues you encountered with us. At this point we hope your issues have been addressed and solved, but if not, please call 800-787-6649, email support@Strong9.com, or submit a form on www.StrongSpaSupport.com.

Jan 2, 2020
Luiz
5 out of 5 stars review

Verified Purchase

No regrets

Good quality product, as expected

Helpful?6MTKBC4DGIWW13597963110
reply from Everlast

Apologies for the late reply. We're pleased to hear you enjoy your spa. Thank you for taking the time to review us. We hope you still enjoy your spa. Take care!

Jul 13, 2019
wendyh71
1 out of 5 stars review

Horrible!

Our contractor worked 3-4hrs trying to install hot tub. It kept blowing fuses & is leaking. It took the technician 2wks to contact us & will take another 2wks to make visit.

Helpful?6MTKBC4DGIWW13597963110
reply from Everlast

Apologies for just now catching your review and the issues you encountered with us. At this point we hope your issues have been addressed and solved, but if not, please call 800-787-6649, email support@Strong9.com, or submit a form on www.StrongSpaSupport.com.

Dec 29, 2019
Mike
5 out of 5 stars review

Verified Purchase

Running

Just got it wired up and running. So far, so good....

Helpful?6MTKBC4DGIWW13597963110
reply from Everlast

Thank you so much for your review and feedback! Sorry for the overdue response.

Nov 5, 2019
BIG MIKE HARLEM
4 out of 5 stars review

Good Deal

I have had this hot tub 3 months now and it is a life saver it has power, style, elegance, quiet performance, I was skeptical to by a tub site unseen but very happy. The speakers stop working they sent a repair guy within three days put new speakers perfect. I am an OG and demand the best of everything so far so good. My quality of life has improved just by purchasing exactly what I needed a Man CAVE LOL

Helpful?6MTKBC4DGIWW13597963110
reply from Everlast

Apologies for just now catching your review and the issues you encountered with us. At this point we hope your issues have been addressed and solved, but if not, please call 800-787-6649, email support@Strong9.com, or submit a form on www.StrongSpaSupport.com.

Aug 21, 2021
John
1 out of 5 stars review

Junk!

Absolute garbage. Acrylic is bubbling the first week and control panel does not work. Listen to these reviews!!

Helpful?6MTKBC4DGIWW13597963110
reply from Everlast

John, our apologies for any issues you encountered with us. A new hot tub from us shouldn't have those issues. We would like to help solve your issues, please call 800-787-6649, email support@Strong9.com, or submit a form on www.StrongSpaSupport.com at your convenience. Take care!

Oct 31, 2019
Redneck
5 out of 5 stars review

Great features

recived this about 1 month ago it is great lots of well thought out features. Strong spa's customer service is exelent quick responce we are very happy with this unit.

Helpful?6MTKBC4DGIWW13597963110
reply from Everlast

We are very happy to hear you love your spa. We'll have to pass your comments along to our Customer Service team and the engineers behind building the spas. Thank you for your review. Our apologies for the late reply. Have a delightful day.

Aug 28, 2019
Rickmaine
5 out of 5 stars review

Verified Purchase

Great Features

Excellent product

Helpful?6MTKBC4DGIWW13597963110
reply from Everlast

Thank you for taking the time to leave a review! Sorry for the delayed response.

Mar 26, 2021
bob
1 out of 5 stars review

No Warranty Support

This tub came with some issues. I have tried to contact mfg, but they won't respond.

Helpful?6MTKBC4DGIWW13597963110
reply from Everlast

Our apologies for any issues you faced. If you are still experiencing them, please call us toll free at 800-787-6649.

Jul 2, 2023
Donovan
5 out of 5 stars review

Very happy with this purchase

I was given this as a gift very little problem in the beginning but this a very well built hot tub everlast got it fix with in a week but this as to be the best hot tub I ever own ...I'm very excited to of bought this Brand of a tub thank you Mr Donovan

Helpful?6MTKBC4DGIWW13597963110
reply from Everlast

We're very happy to hear you like your spa. Thank you for taking the time to leave us a review! Take care.