The spa had a leak that was discovered immediately after filled with water after install. I notified the company for repair. I must tell you they don’t get in any hurry trying to help and it’s difficult to reach them as they don’t always answer the phone. It took almost a month for a service technician to come out. They saw a leak and advised they would come back after they ordered parts. A month later they came and completed the repair...or so I thought. After filling the spa with water for the second time, it was still leaking. I notified the service technician and they came out the next week. They’ve since said they are submitting an authorization to the manufacturer for an additional leak on the opposite side of the tub. I’ll be putting the third round of spa chemicals in the tub hopefully soon (assuming the second leak is the final one). I’m so frustrated with this product and their lackadaisical approach to fix a brand new item that obviously wasn’t checked well before leaving the factory!!!!

I waited a year to leave a review. I wanted to take the time to be sure everything was going to be ok. When making my decision based on reviews, I decided most happy people are probably not coming back to leave reviews. If that many people are unhappy, how could they possibly be still in business or Sams still selling a miserable product. Anyway, I live in Maine, and we survived -30-degree temperatures and everything. After about 2 months I had one cracked water pressure adjusting valve. I called the number in my instruction book explained what piece I was talking about, and they sent me two parts that it could've been free of charge, and I swapped it out myself. I then called and asked for that same part again just in case it happened in the winter, and they agreed and sent me another, but no problems afterwards. So here it is approaching my one-year mark on August 8th and we just love everything about this hot tub.

Had an older hotspings that finally died. Went out looking to replace but the cost was shocking for what they get these days for hot tubs. Found this on sale online for $5999. I couldn't be happier. Excellent quality and great support. Had a wiring issue on my end and the help desk was great in assisting me. All the jets and lights work perfectly. Is big and took 8 guys and a skid loader to get it moved into position. When they say curbside delivery, that's what they mean. Shipping company barely had it out of the road. Wouldn't accept extra to move it closer.

First, we planned ahead for this hot tub in our backyard. We designed/engineered and installed the electricity and patio in preparation for the Sam's Club hot tub and pergola. I called the manufacturer a few times to make sure I understood the technical specs. of the tub and conveyed the information to my electrician to ensure proper wiring. We ordered this spa in January and it was delivered in late February 2019. It is the centerpiece of our backyard with a Sam's Club pergola and lighting. I didn't expect to be impressed with the Blue Audio/BT-ready stereo system, but the sound is immersive with deep bass and a balanced midrange. My wife and I enjoy this hot tub morning, noon and night. It gets hot here in New Mexico, so we turn down the hot tub temperature to 95 degrees in the summer and relax. We installed a retractable awning and curtains on the pergola which provides shade from the sun and privacy from neighbors. One can even find 'Spa Radio' music online and stream relaxing and meditative music; that and a cup of coffee or tea makes for a truly enjoyable morning experience. Out of curiosity, I went to a local spa retail store to buy chemicals for the spa and get advice about disinfecting and maintaining the municipal tap water. I was shocked at the prices of retail tubs with fewer features; the average price of inferior hot tubs at that store was $9,000. Bottom line: this spa is a well-made American hot tub with luxury features sold at a deep discount through Sam's Club. Don't believe the grumblings of a disgruntled naysayer posting negative comments about this hot tub or the manufacturer. We love everything about this product and the complementary Sam's Club pergola and LED lights. Listening to music, online radio, new age ambient soundtracks or whatever is on your smart phone is completely awesome. I highly recommend this hot tub - especially at the remarkable sale price - with free shipping.

Spa was 2 weeks late arriving. The big manifold pipe leading to all the jets leaks. The blower and check valve were DOA. The Bluetooth stereo was DOA. The manufacturer sent the repairman the wrong parts. Two and a half months later we’re still waiting for the spa we ordered to work like the spa we ordered. If this were a car it would be returned under the lemon law. Good luck.

We are extremely happy with our purchase. We have had it about 2 weeks. Love the steps, the blue tooth and changing colors of lights. The adjustable jets are a good feature according to your preference. The delivery was very smooth. The lounger position is helpful to my husband's back issues.

Really love this spa it’s exactly what I expected.

High quality. Very nice. No regrets. Got it on sale for $5999,00

I purchased the spa not to long ago and my wife and I are very happy so far. We've also had friends in it and also loved it as well . So far So good

Our contractor worked 3-4hrs trying to install hot tub. It kept blowing fuses & is leaking. It took the technician 2wks to contact us & will take another 2wks to make visit.