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Customer reviews for ePro Select Cordless Vacuum with 2 Removable Batteries for
ePro Select Cordless Vacuum with 2 Removable Batteries
3.9 out of 5 stars
stars
977 ratings515 reviews
  1. 5 stars51% (496)
  2. 4 stars19% (184)
  3. 3 stars11% (112)
  4. 2 stars7% (65)
  5. 1 star12% (120)

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Showing 61-70 of 515 reviews
Mar 13, 2024
Reviewer name: Debbie
3 out of 5 stars
3 out of 5 stars review

Poor battery charge

I like the vacuum cleaner, however I am dissapointed the battery does not last long enough to complete the task. It is frustrating when you have to charge it up several times to finish the job.

Helpful?5T0F8I9Z48JM13597917356
reply from Epro Team

Hello, this is Denise with customer service. We are very sorry that your experience did not match your expectations. After reviewing your situation, we would like to send you a second replacement battery at no charge to you. I want to assure you that each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. Please contact us at service@eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance. Thank you.

Feb 23, 2025
Reviewer name: sun100
2 out of 5 stars
2 out of 5 stars review

Don't buy

Do not buy this product. It was great in the beginning, but I've only had it 6 months, and it's now dead. The batteries don't hold charge and then completely stop working.

Helpful?5T0F8I9Z48JM13597917356
reply from Epro Team

Hello, this is Crystal with customer service. We are sorry to learn that you are not having a 5-star experience with your vacuum. We would value the opportunity to ensure that your unit is performing as designed and address any issues you are having. All of our products come with a one-year warranty and we are here and ready to help! Please contact us at service@eproselect.com or call us at 877-858-3776.

Dec 5, 2023
Reviewer name: AZ Tech
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Battery life is unacceptable, about 12 minutes

The suction and accessories are very good but the battery life is unacceptable. The battery went from fully charged to shut down in less than 30 minutues on low and about 12 minutes on high power.

Helpful?5T0F8I9Z48JM13597917356
reply from Epro Team

We’re sorry that your experience did not match your expectations regarding the battery life. We appreciate you bringing this to our attention. We would like to make things right if you would please email service@eproselect.com or call us at 1-888-858-9100. Sincerely Denise

Jan 14, 2024
Reviewer name: Michael
4 out of 5 stars
4 out of 5 stars review

Powerful but….

This is a powerful vacuum. There are a lot of useful attachments for different needs. I love that it doesn’t have a cord that gets in the way of vacuuming. A downside is that the plastic seems brittle. It feels like the plastic might break the first time it falls. Also, the vacuum is heavy. Using the long attachment on the floor, the vacuum is top-heavy. However, it does do it’s job very well. The battery went from 100% to 0% in around 10-15 minutes at highest suction power setting. (A design mystery: you have to plug/unplug the adapter to the battery when the battery is attached to the vacuum if you want attach/detach the battery.) I would recommend buying an extra battery or two if this will be the go-to vacuum for your home. The grip to the vacuum is perpendicular to the direction of the suction. This will require more wrist strength vs. a vacuum where the suction direction is parallel to the grip. One can always use two hands— I did. Contrast that with a vacuum that has a D-shaped handle where you can choose what direction to grip the vacuum. This a good-enough vacuum.

Incentivized Review
Helpful?5T0F8I9Z48JM13597917356
reply from Epro Team

Hello, this is Crystal from customer service. Thank you so much for taking the time to leave such a detailed review. We are glad that you are enjoying the many attachments, powerful suction, and the cordless feature! We are confident that you will continue to enjoy it! If you have further questions or comments, please reach out to us at us at service@eproselect.com or 1-888-858-9100.

Dec 18, 2023
Reviewer name: Kim
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Pros & Cons

I would give this 5 stars except the flexible adapter that allows you to fold the stick down so you can vacuum under things more easily repeatedly unlocks while I'm vacuuming. It's annoying & frustrating to repeatedly stop mid-vacuum in order to put the stick back in the full upright position. It's so bad, I'm considering taping or gluing it in place. The charge seems to hold well, & the accessories are nice.

Helpful?5T0F8I9Z48JM13597917356
reply from Epro Team

Kim, Thank you for taking the time to share your feedback. We're sorry to hear about the frustration with the adapter. Typically our customers only use the adapter when cleaning under furniture and when that is complete, the remove it. It is made to be flexible in order to be able to clean under couches and hard to reach areas and not ideal to leave on during normal vacuuming. Please feel free to reach out to service@eproselect.com or call our customer service team at 1-888-858-9100 for further questions, concerns, or suggestions and we will be happy to help. Happy Holidays! Denise

Dec 29, 2023
Reviewer name: Riki L
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Easy to use and clean.

I recently received my vacuum. So far I like it. It has 3 speeds. I noticed the battery runs out in about 20 minutes if I run it on high. If I run it on low, it lasts about 45 minutes before alerting me to charge it up. It's so convenient to not have a cord to trip over. I have long hair and noticed it wraps around the beater bar. I was pleased to see it has a clamp to easily remove the bar making it easy to remove hair. I like the fact that the filter is reusable after rinsing clean. Overall I'm pleased with my ePro vacuum purchase.

Helpful?5T0F8I9Z48JM13597917356
reply from Epro Team

Riki, Thank you so much for taking the time to leave us this great review. We are glad to hear that your experience and satisfaction has been met and we are confident you will continue to be a satisfied customer! Denise

Nov 2, 2023
Reviewer name: Penny
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

EPRO SELECT Cordless stick vacuum. Model #Ev2738

Fantastic cordless vacuum. Love no cord , the power of this vacuum is great and size of it making it easy to maneuver into smaller spaces and underneath furniture. And plenty of cleaning accessories come with the vacuum. Im hoping it will last many years.

Helpful?5T0F8I9Z48JM13597917356
reply from Epro Team

Dear Penny, This review made our day! We are glad that everything met your needs. We put our customers experience and satisfaction as our priority, and your review shows! Thanks for your kind words and we look forward to seeing you again. Customer Service

Dec 26, 2023
Reviewer name: Sherri
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Good purchase for small jobs

I've never owned a cordless vacuum before so this was a new experience for me. All the attachments are great and I love the wall mount that comes with it. The downfall is that it just doesn't run long enough. I get about 30 minutes and that sounds like sufficient time but not when you're doing several rooms. It has decent power and I'm glad I made the purchase but this is really not for deep cleaning. It's basically a quick fix for a fast spot clean. I use it nearly every day but I'll keep my regular vacuum for doing my heavy-duty work. I would recommend the purchase for small homes or apartments, it's lightweight and easy to use.

Helpful?5T0F8I9Z48JM13597917356
reply from Epro Team

Sherri, Thank you for taking the time to leave us a great review! As for the battery, each one is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. Please contact us at service@eproselect.com to try to troubleshoot it further for you. Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. Our model features a detachable battery that can be interchanged with another battery pack sold separately, recommended for larger homes and frequent cleaning. You can purchase them with the following link https://www.samsclub.com/p/epro-select-25-9v-2500mah-rechargeable-battery-pack/P990325365?xid=plp_product_1 We are confident that you will continue to enjoy your vacuum! Denise

Nov 10, 2023
Reviewer name: Morbius
4 out of 5 stars
4 out of 5 stars review

Very Useful and easy to operate.

This cordless vacuum is very light weight and easy to use . Hangs on the wall nicely and charges very quickly. We use it mostly on kitchen and bathroom floors. Also in the car and on the couch as we have cats and dogs . It’s low profile so we can get under the hutch in the kitchen. Some of the dog hair in the car it didn’t have enough suction for and the battery doesn’t last that long. It’s easy to empty out and you can see all the stuff you are sucking up in real time. Very glad to own this machine and I would recommend it.

Incentivized Review
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reply from Epro Team

Dear Customer, Thank you so much for taking the time to leave us a 4 star review. We are glad to hear that your experience and satisfaction has been met. Customer Service

Nov 16, 2023
Reviewer name: Mic
4 out of 5 stars
4 out of 5 stars review

Great vacuum for hardwood floors

This vacuum is lightweight, easy to use, and works great on hardwood floors. I love the handy docking station that also holds all the additional accessories. The additional accessories are so great for small spaces or even a quick clean-up in the car. It also has a handy battery display so I can see how much juice I have left in the vacuum. The battery life was long enough that I could vacuum about 800 sq ft without having to stop and recharge, but that’s on medium power. Going high power only twice for small rugs, and the longer you are on high power the faster the battery drains. The suction power is pretty good - it does a great job of picking up all the dirt and dust. I think the suction is best on high but you will have less amount of time to vacuum. I would recommend this vacuum to anyone looking for a cordless option with a rechargeable battery for all hardwood spaces. I can’t say how well it works on carpet as I only have small rugs.

Incentivized Review
Helpful?5T0F8I9Z48JM13597917356
reply from Epro Team

Dear Mic, We are so grateful for your kind words. Thanks for sharing your review. We are glad to hear that your experience and satisfaction has been met. Customer Service