Hello, this is Denise with customer service. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please email us at service@eproselect.com or call us at 1-888-858-9100 so that we can resolve the issue promptly.

Hello, this is Denise with customer service. We apologize that our service did not satisfy your expectations. Your feedback is very important to us and we would like to earn another chance for your business. Please email us at service@eproselect.com or call us at 1-888-858-9100 so that we can resolve the issue promptly.

Hello, this is Crystal with customer service. Thank you for leaving a wonderful review! We are glad that you are so satisfied with your vacuum and would recommend it to others. We look forward to seeing you again!

Hello, this is Denise with customer service. We are very sorry that your experience did not match your expectations. After reviewing your situation, we would like to send you a second replacement battery at no charge to you. Please contact us at service@eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance. Thank you

Hello, this is Denise with customer service. We are sorry to learn that you are not having a 5-star experience with your vacuum. We would value the opportunity to ensure that your unit is performing as designed and address any issues you are having. All of our products come with a one-year warranty and we are here and ready to help! Please contact us at service@eproselect.com or call us at our new toll-free number 877-858-3776.

Hello, this is Crystal with customer service. Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. Please reach out to us by email at service@eproselect.com or call us at 1-888-858-9100. Looking forward to hearing from you.

Hello, this is Denise with customer service. We are sorry to learn that you are not having a 5-star experience with your vacuum. We would value the opportunity to ensure that your unit is performing as designed and address any issues you are having. All of our products come with a one-year warranty and we are here and ready to help! Please contact us at service@eproselect.com or call us at our new toll-free number 877-858-3776.

Lainee,<br />Thank you for reaching out. We’re so sorry that your experience did not match your expectations regarding the battery. Each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. <br /><br />Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. <br /><br />Our model features a detachable battery that can found at https://www.samsclub.com/p/epro-select-25-9v-2500mah-rechargeable-battery-pack/P990325365?xid&#61;plp_product_7 which we would recommended for larger homes and frequent cleaning. <br /><br />The cordless vacuum with the extension rod and motorized floor head is not equipped to lock and stand due to weight distribution. However, the wall mount is designed to have the fully assembled product connect securely to hang in the upright position.<br /><br />Again, if you have any further questions or concerns please reach out to us at 888-858-9100 or service&#64;eproselect.com.<br /><br />Sincerely,<br />Denise

Hello, this is Crystal with customer service. Thanks for taking the time to share your feedback. We’re sorry your experience with our product didn&#39;t earn 5 Star. We would like the opportunity to investigate your feedback further and apologize for the issue you are having. Please contact us at service&#64;eproselect.com or call our team at our new toll-free number 877-858-3776. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance.