Hello, this is Crystal with customer service. Thanks for taking the time to share your feedback. We’re sorry your experience didn’t match your expectations. We would like the opportunity to investigate your feedback further and apologize for the issue you are having. Please contact us at service@eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance.

Dear Customer, <br />We’re so sorry that your experience did not match your expectations. This is on us and appreciate you bringing this to our attention. We would like to make things right if you would please give us another chance. Please email service&#64;eproselect.com or call us at 1-888-858-9100 and we will work with you to resolve any issues. <br />Sincerely, <br />Customer Service

Hello, this is Crystal with customer service. Thanks for taking the time to share your feedback. We’re sorry your experience with our product didn&#39;t earn 5 Star. We would like the opportunity to investigate your feedback further and apologize for the issue you are having. Please contact us at service&#64;eproselect.com or call our team at our new toll-free number 877-858-3776. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance.

Lainee,<br />Thank you for reaching out. We’re so sorry that your experience did not match your expectations regarding the battery. Each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. <br /><br />Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. <br /><br />Our model features a detachable battery that can found at https://www.samsclub.com/p/epro-select-25-9v-2500mah-rechargeable-battery-pack/P990325365?xid&#61;plp_product_7 which we would recommended for larger homes and frequent cleaning. <br /><br />The cordless vacuum with the extension rod and motorized floor head is not equipped to lock and stand due to weight distribution. However, the wall mount is designed to have the fully assembled product connect securely to hang in the upright position.<br /><br />Again, if you have any further questions or concerns please reach out to us at 888-858-9100 or service&#64;eproselect.com.<br /><br />Sincerely,<br />Denise

Thank you for posting a review and we’re sorry to hear that your experience. We would like the opportunity to troubleshoot the issues you are having. Please contact us at service&#64;eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible or replace the unit. <br />Denise