Customer reviews for ePro Select Cordless Vacuum with 2 Removable Batteries forMember photos
+353 images
It looks and feels like a toy. DO NOT RECOMMEND
It was like a fisher-price toy. We fully charged the battery to 100% and it literally lasted 6 minutes total before it was nearly out of power. The ePro Select did not perform as described. Maybe mine is just a dud, but, that would speak volumes of the company's Quality Checks. Sad, because I did want this to work for us. Do no recommend at all.
We’re so sorry that your experience did not match your expectations. Each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. Please contact us at service@eproselect.com to try to troubleshoot it further for you.<br /><br />Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. <br /><br />Our model features a detachable battery that can found at https://www.samsclub.com/p/epro-select-25-9v-2500mah-rechargeable-battery-pack/P990325365?xid=plp_product_7 which we would recommended for larger homes and frequent cleaning. <br /><br />Again, if you have any further questions or concerns please reach out to us at 888-858-9100 or service@eproselect.com. We are happy to troubleshoot and make your experience better! <br /><br />Sincerely,<br />Denise
Disappointed
I loved my new vacuum. It has great power on high setting. But that depletes the battery in 10 minutes. I love all the attachments, ease of use. Great for my hard wood floors. Lightweight which I love. I have had it 2 days and neither of the 2 batteries will charge. Now what? :( can I get free replacement batteries or do I send all of it back. Makes me sad to go through a teturn process so fast.
Hello, this is Denise with customer service. We are sorry to learn that you are not having a 5-star experience with your vacuum. We would value the opportunity to ensure that your unit is performing as designed and address any issues you are having with the batteries. All of our products come with a one-year warranty and we are here and ready to help! Please contact us at service@eproselect.com or call us at our new toll-free number 877-858-3776.
Very underpowered battery
The build quality of this vacuum is decent, but the battery is ridiculously under-powered. Using the highest suction setting, after only 4 minutes, the power meter went from 100% to 15% and then at 5 minutes, the power shut off. I didn't get a chance to finish cleaning even half a room.
Dear Customer, <br />We’re sorry that your experience did not match your expectations regarding the battery life. We appreciate you bringing this to our attention. We would like to make things right if you would please email service@eproselect.com or call us at 1-888-858-9100.<br /><br />Sincerely, <br />Customer Service
Horrible battery life
Vacuum is great but the battery life is horrible. I can't have a complete cleaning in one day so I decided to get a third battery for an extra $50 only to see the vacuum product is reduced in price by $60. So now I'm paying essentially an extra $90 only to be able to get a days cleaning in. Considering returning product.
Hello, this is Crystal with customer service. Thank you for bringing this matter to our attention. I am very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. Please contact us at service@eproselect.com or 1-888-858-9100.
Terrible product
I wanted to like tophis so bad, but it’s a really terrible product. The suction is terrible. The battery longevity is terrible. It’s heavy. Using the portable, the on off switch is right where you need to hold on to it, so it turns off in error all the time. I want to say it sucks, but it can’t even do that.
Hello, this is Denise with customer service. We’re so sorry that your experience did not match your expectations. This is on us. We very much appreciate you taking the time to leave us feedback and would like to make things right. Please email us at service@eproselect.com or call us at 1-888-858-9100 so that we can resolve the issue promptly.
5 Stars with Warts
I purchased this stick vac thinking I would probably return it. I had just a week prior purchased a different stick vac from another store and was decently happy with it. I am extremely pleased I did my due diligence and bought the ePro Select Vac. The ePro vac punches way above its weight class. Terrific design on most elements: Where it Succeeds: 1. Power. The default setting of Medium is sufficient for most uses. You are going to run your battery down to nothing in a heartbeat if you goose it into HIGH. Seriously, Medium is fine is almost all situations. 2. Floor Attachment: Articulates nicely, giving an effortlessly smooth vacuuming motion on tile and on short nap carpet. 3. Bin Emptying: Easy Peezy. Uses the common push release tab to empy. 4. Filter cleaning: Again, well designed for easy cleaning. Where if Fails: 1. Battery Life: Horrible. On MEDIUM, the battery goes down 10 percent in 3mins 12 seconds. On HIGH, you will burn through 10 percent of battery in 43 SECONDS!!!! C'mon ePro, that's insane. Mitigating this issue is you do get two (2) batteries with the unit and more important, MEDIUM is sufficient for most uses. 2. The Floor Attachment does not clean along its edge as well as it should, leaving behind dirt along baseboards. It does clean well along the leading edge of the floor attachment. 3. Trigger is way too sensitive. You will inadvertently shut the unit off frequently until you learn to keep your finger off the trigger mechanism entirely. 4. LED headlights are not the high efficient LED's found in other, evenly similarly priced stick vacs. The light this unit throws is dim. I suppose in an effort to minimize battery drain. 5. The removable rotating brush is not ideal as there is no "anti-hair clogging" comb built into the unit as found on today's similarly priced stick vacs. It is, however, relatively easy to remove, clean, and replace. If you are looking for well priced stick vac that you can use daily for 20 mins max at a time, this is a good deal. It's got warts, but it is also under $100 bucks and does a great job of light weight cleaning. Much better than other units I have tried in this price point. Why 5 Stars with as many warts as I have found? Simple. None of the flaws keep the unit from performing as intended. At $150, this unit would only get 3 stars. At Eighty bucks, it gets 5!
Hello, this is Crystal with customer service. Thank you for sharing your very detailed feedback. We apologize for the downfalls you have seen with the vacuum and would like the opportunity to investigate your feedback further and apologize for the issue you are having. Please contact us at service@eproselect.com or call our team at 877-858-3776. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance.
Stay Away
Poor design, cheap components, and awkward handling make this vacuum a real disappointment. Shame on Sam's Club for selling this substandard merchandise. The cost of returns will hopefully put this product off the market. You cannot fold this vacuum for storage. The provided hanger doesn't fit and knocks the battery free. The part you hold is too heavy and the tube has a joint that constantly disconnects making vacuuming tediously ackward.
Dear Customer, <br /><br />Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We would like the opportunity to investigate your feedback further and apologize for the issue you are having. Please contact us at service@eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance. <br /><br /> <br /><br />Sincerely, <br /><br />Customer Support
Poor quality
The battery on a full charge dies in two minutes
Hello, this is Crystal with customer service. Thanks for taking the time to share your feedback. We’re sorry your experience didn’t match your expectations. We would like the opportunity to investigate your feedback further and apologize for the issue you are having. Please contact us at service@eproselect.com or call our team at 877-858-3776. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance.
Junk
Has no suction . batteries do not last long. Do not recommend this for anybody
We’re so sorry that your experience did not match your expectations. This is on us and appreciate you bringing this to our attention. We would like to make things right if you would please give us another chance. Please email service@eproselect.com or call us at our new toll-free number 877-858-3776 and we will work with you to resolve any issues.
Lousy purchase
Seems like it should work but doesn’t! Starting melting housing after 5 minutes
Hello, this is Crystal with customer service. Thank you for sharing your feedback. We would like the opportunity to investigate your feedback further and apologize for the issue you are having. Your unit does comme with a one year warranty so please contact us at service@eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance.