Thank you for reaching out to us. We are glad you like the color and the ease of assembling the vacuum. We are sorry that your experience did not match your expectations regarding the battery life and suction. Each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. Please contact us at service&#64;eproselect.com to try to troubleshoot it further for you.<br /><br />Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. <br /><br />Our model features a detachable battery that can found at https://www.samsclub.com/p/epro-select-25-9v-2500mah-rechargeable-battery-pack/P990325365?xid&#61;plp_product_7 which we would recommended for larger homes and frequent cleaning. <br /><br />Again, if you have any further questions or concerns please reach out to us at 888-858-9100 or service&#64;eproselect.com.<br /><br />Sincerely,<br />Denise

Hello, this is Denise with customer service. We’re so sorry that your experience did not match your expectations. This is on us. We very much appreciate you taking the time to leave us feedback and would like to make things right. Please email us at service&#64;eproselect.com or call us at 1-888-858-9100 so that we can resolve the issue promptly.

Hello, this is Denise with customer service. We are very sorry that your experience did not match your expectations. After reviewing your situation, we would like to send you a second replacement battery at no charge to you. I want to assure you that each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. <br />Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. <br />Please contact us at service&#64;eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance. Thank you.

Dear Lina, <br />We’re so sorry that your experience did not match your expectations with the battery. This is on us and appreciate you bringing this to our attention. We would like to make things right if you would email service&#64;eproselect.com or call us at 1-888-858-9100 and we will work with you to resolve any issues. <br />Sincerely, <br />Customer Service

Hello, this is Denise with customer service. We are sorry to learn that you are not having a 5-star experience with your vacuum. We would value the opportunity to ensure that your unit is performing as designed and address any issues you are having. All of our products come with a one-year warranty and we are here and ready to help! Please contact us at service&#64;eproselect.com or call us at our new toll-free number 877-858-3776.

Hello, this is Denise with customer service. We are sorry to learn that you are not having a 5-star experience with your vacuum. We would value the opportunity to ensure that your unit is performing as designed and address any issues you are having. All of our products come with a one-year warranty and we are here and ready to help! Please reach out to service&#64;eproselect.com or call us at 1-888-858-9100.

Hello, this is Denise with customer service. Thank you so much for taking the time to leave a review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met.

Dear Shanie,<br />We apologize that our service did not satisfy your expectations. Your feedback is very important to us and we would like to earn another chance for your business. Please email us at service&#64;eproselect.com or call us at 1-888-858-9100 so that we can resolve the issue promptly. <br />Denise

Angie,<br />Thank you so much for taking the time to leave a great review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met.<br />Denise

Thank you for leaving a review. We would like the opportunity to investigate your feedback further and apologize for the issue you are having. Please contact us at service&#64;eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance. <br />Denise