Diane, Thank you so much for taking the time to leave us this great review. We are glad to hear that your experience and satisfaction has been met. Denise

Dear Deana, Thank you so much for taking the time to leave us this 4 star review. We are glad to hear that you are quite satisfied with the unit! The battery run times will vary depending on the type of floor surface, accessory tools, and the speed of which you are using. If you have further questions or concerns, you may reach us anytime at service@eproselect.com or 1-888-858-9100. Again, thank you for your feedback! Sincerely, Customer Service

Hello, this is Denise with customer service. Thank you so much for taking the time to leave a great review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met.

Kim, Thank you for taking the time to share your feedback. We're sorry to hear about the frustration with the adapter. Typically our customers only use the adapter when cleaning under furniture and when that is complete, the remove it. It is made to be flexible in order to be able to clean under couches and hard to reach areas and not ideal to leave on during normal vacuuming. Please feel free to reach out to service@eproselect.com or call our customer service team at 1-888-858-9100 for further questions, concerns, or suggestions and we will be happy to help. Happy Holidays! Denise

Hello, this is Crystal with customer service. Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you have enjoyed your cordless vac. Our team works hard to ensure every customer has a memorable and satisfying experience, and it’s rewarding to know we hit that mark with you. Your feedback is truly valued and serves as motivation for us to continue delivering the best products and service. We look forward to welcoming you back and exceeding your expectations again in the future! If there’s anything more we can do for you or if you have any suggestions, please don’t hesitate to reach out!

Hello, this is Denise with customer service. We are sorry to learn that you are not having a 5-star experience with your vacuum. We would value the opportunity to ensure that your unit is performing as designed and address any issues you are having. All of our products come with a one-year warranty and we are here and ready to help! Please contact us at service@eproselect.com or call us at 877-858-3776.

Thank you for reaching out to us. We are glad you like the color and the ease of assembling the vacuum. We are sorry that your experience did not match your expectations regarding the battery life and suction. Each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. Please contact us at service@eproselect.com to try to troubleshoot it further for you. Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. Our model features a detachable battery that can found at https://www.samsclub.com/p/epro-select-25-9v-2500mah-rechargeable-battery-pack/P990325365?xid=plp_product_7 which we would recommended for larger homes and frequent cleaning. Again, if you have any further questions or concerns please reach out to us at 888-858-9100 or service@eproselect.com. Sincerely, Denise

Hello, this is Denise with customer service. We are very sorry that your experience did not match your expectations. After reviewing your situation, we would like to send you a second replacement battery at no charge to you. I want to assure you that each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. Please contact us at service@eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance. Thank you.

Dear Customer, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We would like the opportunity to investigate your feedback further and apologize for the issue you are having. Please contact us at service@eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance. Sincerely, Customer Support

Hello, this is Denise with customer service. We’re so sorry that your experience did not match your expectations. This is on us. We very much appreciate you taking the time to leave us feedback and would like to make things right. Please email us at service@eproselect.com or call us at 1-888-858-9100 so that we can resolve the issue promptly.