purchased one for our clients and had quite a few damaged pieces, cracked post, which customer service replaced right away, then we bought one for our rental house in april, had a few broken / cracked pieces in the box which again they replaced right away and now a month later now the two main beams are cracked from left to right even though we sealed it with penetrating sealer, quite a few other cracks. I know we have no humidity here in Nevada but the quality of the wood definitely is on the cheap side.

This is a great value for any homeowner wishing to build one. Minimal experience needed. Would recommend a inexpensive impact driver to save assembly time all parts of laid out with numbers and instructions are very detailed. I had to shorten mine 1 foot which was not a big deal for me. I would highly recommend this to anyone looking to build one yourself. The cedar is much lighter to handle than pressure treated wood and it smells great.

Okay so this is a great product for a great price but there are a few things I want to say. This is not a novice DIY project. There are several steps that require multiple people, the hardest being the end when you put the assembled structure into the footings. You should have a good drill with multiple bits. Also two ladders and a long level. The most challenging step was bolting the footings into concrete. The bolts provided are junk. We had to go to Home Depot to purchase good quality concrete bolts. All of that being said, the finished product is strong and beautiful. A custom cedar pergola of this size would have cost six or seven times more, so it’s definitely worth it. Just make sure you have some help, the right materials, and purchase some good concrete bolts.

This is by far an excellent buy. It is easy to put together, and it is absolutely gorgeous. I mostly put it together with my teenage boys, and needed the husband to jump in on a few occasions when we needed a 4th person. It took two 4 hour days and this is because it was way to hot to work and not take breaks. I highly reccomend this over any of the metal structures.

After 9 months, I'm coming back to review. This was a fantastic purchase. The assembly was in an afternoon, with me and my husband, but I could have assembled it alone. The quality is excellent, and it looks the same as the day we installed it. Don't worry, buy it.

I ordered this pergola and was super excited that it was going to be delivered the same day. I get a delivery notice and my son texts me to say they delivered a TV and not a Pergola. Sam's says they will resend the pergola. Great! Only my order was canceled 2 days later saying it was now out of stock. Customer Service confirms they are in stock at the local store where the first one was supposed to be delivered from. Ridiculous. Canceled our membership. Might seem petty, but Sam's your customer service for a paid service really sucks.

We customized our pergola… first I painted all the boards white. I used a white stain, it was way more work than I had hoped. However it looks beautiful. We also had to raise it up a bit to clear a window and I used different metal brackets to secure it to the concrete pad where it sits. Our house gets crazy windy so I wasn't taking any chances. The final customization was the most elaborate and the least time consuming… we shrank it down a bit so it would fit on a pre-existing concrete pad. It is so perfect for the spot! Absolutely love it and would have more on just the raw materials from the hardware store. Buying this kit saved us money and made the whole thing turn out sharp and sturdy. I am happy. Would I paint it white again. Haha! Yes and no. It was so many boards. Two coats. Took two gallons of stain in the end.

We purchased 2 of these pergolas to put on our SW-facing courtyard to make it more usable in the summers. We had to adapt them a bit to fit the area, but my husband assembled them himself. Although there were a couple of surprises and problems along the way, the company stands behind the product 100%. If parts are missing or damaged, they ship them out immediately and make everything right. The pergolas are sturdy and beautiful. We're very glad to have chosen this product!

We had a few contractors give us bids for up to $55,000 a patio cover. Instead, I butted two of these end to end to make a 28' x 10' and covered it with metal roofing purchased locally. With everything all said and done, including tax, metal roofing and delivery, and a handyman to do most of the assembly work, the grand total was right around $3,500. The metal roof, once secured, really locked everything down tight. There is very little movement in any direction. I'm very pleased. Now I'm going to seal the wood with CedarSeal and install some rolling blinds. Good luck with your project!

Easy instructions and amazing quality!